LUZ TOLLEFSON
Phoenix,AZ
Summary
Detail-oriented Eligibility Specialist skilled in assessing applicant eligibility for welfare, unemployment benefits, and public housing programs. Conducts direct interviews to gather essential information and ensures compliance with documentation policies. Communicates regulations clearly to facilitate the application process while maintaining accurate records for future reference.
Overview
11
11
years of professional experience
Work History
Behavioral Technician
ABA therapy
, Arizona
03.2026 - Current
- Provide direct support to children while following individualized behavioral and treatment plans.
- Collect and document information regarding client behavior, activities, responses, and progress.
- Complete detailed session documentation accurately and according to established procedures.
- Communicate professionally with supervisors and other members of the care team.
- Follow confidentiality requirements when handling client information.
- Use computer-based systems for documentation and communication.
- Maintain accurate records and report relevant information to supervisors.
- Provide respectful and supportive interactions with clients and families.
Phlebotomist Technician
Banner Health
Mesa, AZ
10.2023 - 02.2026
- Interacted professionally with patients of different ages and backgrounds in a healthcare environment.
- Verified patient information and followed established identification and safety procedures.
- Collected and accurately labeled blood specimens for laboratory testing.
- Entered and maintained patient and specimen information accurately.
- Prepared documentation and ensured information was complete and correct before specimens were transferred to the appropriate laboratory.
- Explained procedures to patients and answered questions in a calm and respectful manner.
- Helped patients who were anxious, uncomfortable, or had difficulty understanding instructions.
- Maintained confidentiality and followed healthcare policies and procedures.
- Managed multiple patients and tasks while maintaining accuracy and attention to detail.
- Communicated effectively with healthcare staff and patients.
CrossFit Coach
Full Strength CrossFit
Phoenix, AZ
03.2019 - 11.2022
- Conducted individual assessments to identify client needs and goals.
- Communicated instructions clearly and adjusted communication based on individual needs.
- Maintained accurate client information and monitored progress.
- Provided professional customer service and built positive relationships with clients.
- Managed multiple clients while maintaining a safe and organized environment.
- Adapted programs and instructions for individuals with different needs.
Nanny
Family Raban
Mesa, AZ
02.2016 - 03.2018
- Provided care and supervision for two children.
- Communicated with parents regarding daily activities, needs, and progress.
- Maintained schedules, records, and daily routines.
- Assisted with educational activities, homework, and age-appropriate learning.
- Demonstrated patience, responsibility, organization, and strong communication skills.
Education
Bachelor's Degree - Behavioral Psychology
University of Sonora
Hermosillo, MexicoAdditional Education - Dietetics and Nutrition
Mesa Community College
GED -
Arizona, USASkills
- Client and Patient Interviewing
- Data Entry and Documentation
- Computer and Windows Skills
- Customer Service
- Information Verification
- Confidential Information Handling
- Attention to Detail
- Professional Communication
- Problem Solving
- Record Keeping
- Patient Support
- Following Policies and Procedures
- Spanish / English Communication
- Accurate Data Collection
- Time Management
- Windows
- Basic computer operations
- Data entry
- Electronic documentation
- Microsoft Office / basic office applications
- Learning and adapting to electronic record and documentation systems
Personal Information
Title: Elegibility Interviewer
LANGUAGES
Spanish: Fluent, English: Professional working proficiency
Timeline
Behavioral Technician
ABA therapy
03.2026 - Current
Phlebotomist Technician
Banner Health
10.2023 - 02.2026
CrossFit Coach
Full Strength CrossFit
03.2019 - 11.2022
Nanny
Family Raban
02.2016 - 03.2018
Bachelor's Degree - Behavioral Psychology
University of Sonora
Additional Education - Dietetics and Nutrition
Mesa Community College