Luz Veronica Flores-Soto
Cook Children's Medical Center
FORTWORTH,TX
13
years of professional experience
Self-driven and reliable professional with strong attention to detail and a proven ability to learn quickly in fast-paced environments. Skilled in effective communication with diverse groups, fostering collaboration and understanding. Adaptable to change and proactive in offering assistance, consistently contributing to team success without the need for direction. Committed to delivering high-quality results while maintaining a positive attitude in dynamic settings.
Work History
Guest Relations Specialist
2 Years 11 Months- Delivered exceptional customer service to patients and families, ensuring positive experiences throughout their visit.
- Developed resources and informational materials for patients, improving accessibility to services offered by the center.
- Monitored guest interactions to identify trends, recommending improvements in service strategies based on findings.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Answer and transfer phone calls to the correct department/area.
- Keep track of front desk deliveries.
Neurology MA
5 Years 5 Months- My role in Neurology included to bring patients back, take vitals, update medical charts and translate for doctors. I was also in charge of the clinics Spanish voicemail line. I would direct the messages to right area of the clinic. When days were slow I would also do faxing and scanning for the back office and nurses.
Medical assistant/front office float
2 Years 1 Month- This was my first job after graduating MA school. My roles included coverage for both front and back office. In the front I would check patients in and out. Update patient demographics, verify insurance benefits, post and take payments, schedule appointments and any clerical assignments that were given to me. In the back office I would triage patients, room them, help with in house procedures, translate for doctors when needed, do pre authorizations.
Education
- Medical Assistant School
Graduated as a NRCMA
Skills
Fluently speaks
reads and writes Spanish. Familiar with Epic Computer knowledge
Strong organization
Guest satisfaction focus
Exceptional communication
Complaint handling
Cross-cultural sensitivity
Activity planning
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Timeline
Guest Relations Specialist
Cook Children's Medical Center
10.2023 - CurrentRead More
Neurology MA
Cook Children’s
09.2015 - 02.2021Read More
Medical assistant/front office float
Cityview Family Physicians
07.2013 - 08.2015Read More
Everest College
from Medical Assistant School
Read More