Luz Danitza Cruz

• Assists customers via telephone and IDS for any coded material questions, resolve concerns, and process sales orders on a timely matter for all coded rooms in the US and Canada.
• Assists in the development of training documentation for new employees, contributing to their quick integration into the team and shared nationally with all coded rooms.
• Reduced order processing time with streamlined procedures for parts identification and distribution for VIN specific request on labels.
• Conducted regular audits of inventory to identify discrepancies or potential issues, ensuring accurate records were maintained at all times.
• Created new systems within the department to ensure timely completion of projects and tasks, resulting in increased productivity and organization.
• Coordinated with technicians to identify needed parts quickly, minimizing downtime for repairs or maintenance work.
• Assists with the maintenance of machinery for key cutting.

Managed order distribution to ensure efficient work allocation among associates.

Check Hazmat documentation.

Conducted systematic inventory adjustments to prevent order delays.

Ensured consistent and reliable customer experience.

Maintained comprehensive logs of outgoing shipments.

Handled secure distribution of medical records along with other confidential documents.

Recorded events on accounts within workflow system.

Documented updates to patient accounts within the hospital's accounting database.

• VP Executive Assistant
• Accounts Receivables / Account Payable
• Responsible for over 300 monthly invoices
• Preparing commission reports
• Screening of incoming calls to maintain Customer Quality Service
• Preparation of domestic & international shipping documents orders
• Experience working with FedEx and UPS software
• Creating and printing labels following routing guides from each company
• Creating catalogs, photographing new items, editing pictures