Luz Elena Valencia
Pompano Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Youth Care Specialist
U.S. Committee For Refugees And Immigrants
12.2019 - 07.2023
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Supported individuals dealing with mental health and emotional issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Private Nanny
01.2015 - 01.2023
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Call Center Customer Service Representative
03.2017 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Catering Server
06.2016 - 04.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Sales Associate
Bed Bath And Beyond
06.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Commercial Design
Arturo Tejada Cano University
Medellin, COSkills
- Customer Satisfaction
- Managing Multiple Tasks
- System Implementation
- Conflict Resolution
- Customer Relationship Management
- Bilingual, Spanish and English
- Communications Strategies
- High-Volume Environments
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Specialist
U.S. Committee For Refugees And Immigrants
12.2019 - 07.2023
Call Center Customer Service Representative
03.2017 - 10.2019
Catering Server
06.2016 - 04.2017
Private Nanny
01.2015 - 01.2023
Sales Associate
Bed Bath And Beyond
06.2014 - 01.2016
Bachelor of Arts - Commercial Design
Arturo Tejada Cano University
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