Hi, I’m
ZULEMA ESPINOZA
KERMAN,CA
Summary
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
7
years of professional experience
Work History
BK Lighting
Customer Service Representative
03.2023 - Current
Job overview
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
POM Wonderful LLC.
Weightmaster (Full Time)
10.2022 - 01.2023
Job overview
- Managed inventory database.
- Operated scale to weigh materials and vehicles according to policy.
- Assisted with service ticket generation.
- Maintained scale area to offer clean and presentable work area.
- Rejected non-conforming shipments and processed paperwork.
- Received incoming shipments and inspected items for specifications compliance.
Internal Revenue Service
Contact Service Representative-GS 07(Full Time)
12.2019 - 01.2022
Job overview
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved customer complaints and addressed emergency requests and needs.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Documented and detailed calls and complaints using call center's database.
- Led and provided training for team of representatives for two months.
Giummara
Material Handler (Full Time)
09.2018 - 11.2018
Job overview
- Reviewed inventory reports and activity to ensure correct documentation.
- Packed items into appropriate containers for shipment.
- Monitored production schedule to ensure proper inventory levels.
Juanitas Income Tax
Front Desk Receptionist (Part Time)
01.2018 - 04.2018
Job overview
- Oversaw inventory activities: including materials monitoring, and supply stocking or re-stocking.
- Kept reception area clean and neat to give visitors positive impression of company.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
California Teaching Fellows Foundation
Tutor (Part Time)
08.2016 - 12.2016
Job overview
- Provided early intervention assistance to struggling students not yet considered behind.
- Facilitated group sessions and provided one-on-one support.
- Instructed small groups of students in basic concepts
Education
California State UniversityFresno, CA
Bachelor of Science from Business Administration
University Overview
- Majored in Business Administration-International Business
Skills
- Teamwork
- Multitasking
- Critical Thinking
- Flexibility
- Interpersonal Skills
- Bi-lingual
- Strong Organizational Abilities
- Analytical
- Data Visualization
- Oral Communication
- MS Office
- Clerical Support
- Attention to Detail
Timeline
Customer Service Representative
BK Lighting
03.2023 - Current
Weightmaster (Full Time)
POM Wonderful LLC.
10.2022 - 01.2023
Contact Service Representative-GS 07(Full Time)
Internal Revenue Service
12.2019 - 01.2022
Material Handler (Full Time)
Giummara
09.2018 - 11.2018
Front Desk Receptionist (Part Time)
Juanitas Income Tax
01.2018 - 04.2018
Tutor (Part Time)
California Teaching Fellows Foundation
08.2016 - 12.2016
California State University
Bachelor of Science from Business Administration