Lucy Viera
Ocala,FL
Summary
Dynamic Consumer Service Representative with HCL Technologies, skilled in complaint handling and customer focus. Proven ability to enhance satisfaction through effective problem-solving and teamwork.
Diligent with strong background in consumer service. Proven ability to address customer concerns effectively, ensuring satisfaction and loyalty. Demonstrated proficiency in problem-solving and communication.
Committed to building trust and delivering exceptional service in every interaction.
Diligent with strong background in consumer service. Proven ability to address customer concerns effectively, ensuring satisfaction and loyalty. Demonstrated proficiency in problem-solving and communication.
Overview
16
16
years of professional experience
Work History
Consumer Service Representative
HCL Technologies
Pittston, PA
02.2012 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns through various channels.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Built lasting relationships with team members based on trust and reliability.
Home Health Aide
Erwine Home Health
Kingston, PA
11.2009 - 02.2012
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Skills
- Patience and resilience
- Call center experience
- Customer focus
- Complaint handling
- Teamwork
- Problem-solving
- Microsoft Word, Excel, PowerPoint
- Type 35-45 wpm
Accomplishments
- Met/Exceed Professional Monitoring Reviews completing expectations for excellent customer service requirements with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team member in the development of white mail training processes.
Languages
Spanish
Native or Bilingual
Timeline
Consumer Service Representative
HCL Technologies
02.2012 - Current
Home Health Aide
Erwine Home Health
11.2009 - 02.2012