Luz Mireya Verdugo Sotelo
Douglas,AZ
Summary
Driven Pharmacy Technician with 19 years of experience and success in working within fast-paced retail pharmacy and less than 1 year experience in a fast paced hospital setting. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Chiricahua Community Health Centers
03.2024 - Current
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Worked effectively in fast-paced environments.
Pharmacy Technician Trainee
Chiricahua Community Health Centers
02.2023 - Current
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Calculated dosage, typed and filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pharmacy Technician
Adventist Health White Memorial Medical Center
06.2022 - 01.2023
- Answered incoming phone calls and addressed questions from nursing staff and healthcare providers.
- Restocked patient cassettes in all units with current medication.
- Restocked pyxis units with medications.
- Prepared IV preparations and chemotherapy preparations in a sterile environment.
- Performed mathematical calculations for special dose preparation and compounding.
- Reconciled billing and maintained administrative records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed opening and closing duties for pharmacy.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician Supervisor
Lorena Pharmacy
02.2005 - 06.2022
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
Education
Vocational Pharmacy Technician Program - Pharmacy
East Los Angeles Occupational Center
Los Angeles, CA02.2005
High School Diploma -
Woodrow Wilson Senior High School
Los Angeles, CA06.2000
Skills
- Data Entry
- Prioritization and Organization
- Customer Service
- Cash Register Operations
- Effective communication skills
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Certified Pharmacy Technician
Chiricahua Community Health Centers
03.2024 - Current
Pharmacy Technician Trainee
Chiricahua Community Health Centers
02.2023 - Current
Pharmacy Technician
Adventist Health White Memorial Medical Center
06.2022 - 01.2023
Pharmacy Technician Supervisor
Lorena Pharmacy
02.2005 - 06.2022
Vocational Pharmacy Technician Program - Pharmacy
East Los Angeles Occupational Center
High School Diploma -
Woodrow Wilson Senior High School
- CPhT - Certified Pharmacy Technician
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