Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Lyanah Lugene

Delray Beach

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Volante of Delray Beach
10.2024 - Current
  • Provided exceptional customer service to enhance guest experience and satisfaction.
  • Managed multiple tables efficiently, ensuring timely order delivery.
  • Collaborated with kitchen staff to ensure seamless service flow during peak hours.
  • Assisted in maintaining cleanliness and organization of dining areas and workstations.
  • Trained new servers on menu items, service standards, and restaurant protocols.

Team Member/Crew Trainer

Pollo Tropical, Delray Beach
05.2022 - 10.2024
  • Assisted in food preparation and assembly for customer orders.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payments for order totals.
  • Assisted in training new team members, fostering a collaborative work environment.

FOH team member

Chic-Fil-A, Delray Beach
08.2021 - 05.2022
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Collaborated with team members to maintain cleanliness and organization of dining area, enhancing guest experience.
  • Operated point-of-sale system efficiently, processing orders accurately and managing cash transactions.
  • Assisted in training new employees on company policies, procedures, and best practices for service excellence.
  • Participated in team meetings to discuss performance metrics and identify areas for operational improvement initiatives.

Education

Diploma -

Atlantic High School
Delray Beach
05.2022

Bachelor of Arts - Architecture

Palm Beach State College
Lake Worth, FL
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Supply restocking
  • Point of sale operation
  • Table bussing

Certification

Early childhood education

LANGUAGES

English

Timeline

Server

Volante of Delray Beach
10.2024 - Current

Team Member/Crew Trainer

Pollo Tropical, Delray Beach
05.2022 - 10.2024

FOH team member

Chic-Fil-A, Delray Beach
08.2021 - 05.2022

Diploma -

Atlantic High School

Bachelor of Arts - Architecture

Palm Beach State College