LYANN VARGAS
Outbound Operations Specialist
New York
Summary
Driven and detail-oriented undergraduate pursuing a B.S. in Business of Fashion Technology, with several years of experience in both retail and luxury operations. Skilled in managing high-value merchandise, coordinating outbound logistics, and ensuring seamless production flow. Combines a strong foundation in business and fashion with hands-on experience in client service, team collaboration, and process improvement. Passionate about merging creativity with operational excellence, and eager to expand knowledge through dynamic, cross-functional roles within the fashion and luxury sectors.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Outbound Operations Specialist
Tiffany and Co
10.2024 - Current
- Coordinated outbound operations for high-value merchandise, handling and preparing shipments totaling millions in inventory, including customer-owned items and fine jewelry.
- Processed and fulfilled client orders through point-of-sale (POS) systems with exceptional attention to detail, ensuring accuracy and security in luxury item delivery.
- Maintained strict compliance with Tiffany & Co.'s security protocols and operational standards to safeguard assets and uphold brand integrity.
- Partnered with internal departments (Client Services, Inventory Control, and Repairs) to ensure timely and precise order fulfillment for domestic and international clients.
- Conducted thorough quality control checks prior to shipment to guarantee all packaging, documentation, and presentation met brand expectations.
- Managed daily workflow in a fast-paced service center environment while upholding confidentiality and professionalism in handling sensitive customer transactions.
- Supported logistical planning during peak seasons and special campaigns, ensuring seamless execution and elevated client experience.
- Performed multi-step quality assurance checks—including triple-verification—on all outbound orders to guarantee accuracy, condition, and presentation before final shipment.
Operations Lead
KITH
02.2024 - Current
- Responsible for managing, receiving and communication of goods designated for the production floor.
- The ability to motivate employees to achieve their best, and foster a culture of excellence and continuous improvement.
- The ability to make process improvements so businesses can operate more efficiently and effectively.
- Ability to understand the complexities of tasks, change priorities, and meet deadlines.
- Able to formulate strategies and implement effective strategies in areas ranging from business development, operational planning, and financial administration.
Stock Associate
KITH
11.2022 - 02.2024
- Responsible for managing, receiving and storage of goods designated for the production floor. Unravelled new season merchandise from shipment packaging.
- Ensured customer service standards are upheld when on the sales floors.
- Communicated with customers to ensure availability of needed garment sizes.
- Answered customers' questions about merchandise and advised customers on merchandise selection.
- Located replacement merchandise for sales floor replenishment.
Substitute Paraprofessional
NYC DOE
11.2021 - 11.2022
- Implemented practice exercises and used repetition, enabling the student to grasp new concepts at their own pace.
- Oversaw the student in the classroom and common areas to monitor, enforce rules and support new concepts quickly.
- Delivered personalized educational, behavioral and emotional support to the individual student to enable positive learning outcomes.
- Organized and guided practice, research and memorization tasks for the student.
- Reported on student progress, behavior and social skills to school administration and parents.
Stock Lead/ Brand Associate
American Eagle Outfitters
11.2019 - 11.2021
- Responsible for managing, receiving and storage of goods designated for the production floor. Unravelled new season merchandise from shipment packaging.
- Understood and performed store system functions, receiving and transferring merchandise.
- Sort inventory delivered to the store according to company procedures.
- Ensured customer service standards are upheld when on the sales floors.
- Communicated with customers to ensure availability of needed garment sizes.
- Answered customers' questions about merchandise and advised customers on merchandise selection.
- Located replacement merchandise for sales floor replenishment.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Education
Bachelor of Science - Business in Fashion Technology
New York City College of Technology
Brooklyn, NY 01.2019 - Current
High School Diploma - Career and Technical Endorsement Certification
Academy for Careers in Television and Film
Queens, NY 01.2015 - 01.2019
Skills
- Recordkeeping and Reporting
- Job Site Preparation
- Verbal Communication
- Strategic planning
- Customer Service
- Time Management
- Digital Marketing
- Goal Development
- Customer Engagement and Schedule Coordination
- Conflict Resolution
- Team Leadership
- Risk Management
- Project Management
- Product Development
- Market trend analysis
- Loss Prevention
Websites
Certification
Career and Technical Endorsement - Highschool Diploma, 06/01/19
Timeline
Outbound Operations Specialist
Tiffany and Co
10.2024 - Current
Operations Lead
KITH
02.2024 - Current
Stock Associate
KITH
11.2022 - 02.2024
Substitute Paraprofessional
NYC DOE
11.2021 - 11.2022
Stock Lead/ Brand Associate
American Eagle Outfitters
11.2019 - 11.2021
Bachelor of Science - Business in Fashion Technology
New York City College of Technology
01.2019 - Current
High School Diploma - Career and Technical Endorsement Certification
Academy for Careers in Television and Film
01.2015 - 01.2019
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