NICOLE SINGER

Optimized outbound logistics and by streamlining processes, resulting in improved delivery efficiency and faster shipment times. Managed inventory workflows by implementing effective strategies to minimize processing errors, ensuring accurate and timely handling of goods. Trained and coached team members to enhance their skills, providing guidance and support to achieve peak performance and maintain high operational standards.

• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Managed and led teams of Outbound Load Sortation and Transportation for Customer Shipments
• Took corrective action following accidents to eliminate possibility of recurrence.
• Highest Rate Performer of units per hour for Stowing of Customer Shipments

Results-driven professional with extensive experience in leading and developing a high-performing collections team. Skilled in analyzing portfolio trends to optimize recovery rates and maximize operational efficiency. Proven expertise in implementing compliance strategies that ensure alignment with federal regulations, fostering a culture of integrity and accountability.

• Led and developed a high-performing collections team
• Analyzed portfolio trends to maximize recovery rates
• Implemented compliance strategies to align with federal regulations
• Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
• Identified needs and provided training to clarify expectations of collections agents.

Dedicated professional with a strong background in providing expert guidance on loan repayment and forgiveness programs. Adept at assisting borrowers with financial planning to prevent delinquency and promote long-term stability. Recognized for maintaining high customer satisfaction scores through proactive, client-focused support and exceptional service delivery.

• Examined customer loan applications for loan approvals and denials.
• Explained very technical financial information to applicants in easy to understand language.
• Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
• Proactively identified solutions for customers experiencing credit issues.

Dynamic professional with a proven track record as a Starbucks Barista, delivering exceptional customer service in a fast-paced environment. Proficient in managing inventory and restocking to ensure operational efficiency and seamless workflow. Experienced in training new hires on product knowledge and company standards, fostering a collaborative and high-quality team performance.

• Delivered exceptional customer service in a fast paced environment
• Managed inventory and restocking to maintain efficiency
• Trained new hires on product knowledge and company standards
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Cleaned counters, machines, utensils, and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained regular and consistent attendance and punctuality.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.

• Proactive professional with experience as a Target Team Member, delivering top-tier customer assistance and sales support to enhance the shopping experience. Skilled in maintaining organized, well-stocked inventory to ensure product availability and store efficiency. Contributed to cashier operations and loss prevention efforts, upholding accuracy and security in a retail environment.
• Provided top-tier customer assistance and sales support
• Maintained organized and well-stocked inventory
• Assisted in cashier operations and loss prevention
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Learned all required tasks quickly to maximize performance.
• Maintained productive, efficient approach to all tasks.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.