Adaptable and enterprising customer service professional with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
5
5
years of professional experience
Work History
Receptionist
Optum Urgent Care
New York, NY
01.2023 - 01.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Shift Lead
Drybar
04.2021 - 11.2022
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
Responded to and resolved customer questions and concerns
Helped store management meet standards of service and quality in daily operations
Tracked receipts, employee hours and inventory movements
Maintained safe working environment by observing safety procedures, policies and regulations
Inbound Expert
Target
09.2020 - 01.2021
Stock,backstock and zone products
Operate power equipment
Used critical thinking to break down problems, evaluate solutions and make decisions
Maintained energy and enthusiasm in fast-paced environment
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Group Leader
Police Athletic League
07.2019 - 01.2021
Counseled children with emotional and social needs
Managed and led activities promoting growth in mental, emotional and educational areas
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Built positive relationships with students through active listening and problem-solving skills