Lyberty Ammamoo
Jersey City,NJ
Summary
Dynamic professional with a proven track record at Spencer's Gifts, excelling in exceptional customer service and cash handling. Demonstrated ability to enhance customer satisfaction and streamline operations, boosting efficiency. Known for strong work ethic, excellent communication, and fostering positive relationships. Achieved significant improvements in customer engagement and operational accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Herbal Life
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager
Spencer's Gifts
06.2024 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Spencer's Gifts
09.2023 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Teacher Assistant
KinderCare Learning Centers
04.2023 - 08.2023
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
Cashier
Ross Dress for Less
03.2023 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Disability Support Worker
Chinese American Service League
07.2021 - 02.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Customer Service
Target
01.2021 - 06.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Currently Enrolled - Private Investigation
Stratford Career Institute
Online High School Diploma -
Cypress Woods High School
Cypress, TX12.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- High Energy and Stamina
- Excellent Communication
Certification
Bartending certification
Timeline
Server
Herbal Life
08.2024 - Current
Assistant Manager
Spencer's Gifts
06.2024 - 08.2024
Sales Associate
Spencer's Gifts
09.2023 - 06.2024
Teacher Assistant
KinderCare Learning Centers
04.2023 - 08.2023
Cashier
Ross Dress for Less
03.2023 - 03.2023
Disability Support Worker
Chinese American Service League
07.2021 - 02.2022
Customer Service
Target
01.2021 - 06.2021
Currently Enrolled - Private Investigation
Stratford Career Institute
High School Diploma -
Cypress Woods High School
Bartending certification
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