Lycena Recio
Corpus Christi
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Waterstreet Oyster Bar
12.2022 - Current
- Provided exceptional customer service to enhance guest experiences and encourage repeat visits.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently while maintaining high standards of service quality.
- Trained new staff on menu offerings, service protocols, and customer interaction techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Texas Roadhouse
02.2021 - Current
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
The Rustic
09.2020 - 11.2022
- Developed strong relationships with regular customers, fostering a welcoming atmosphere.
- Implemented feedback mechanisms to improve service delivery and address guest concerns promptly.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with team members during peak hours to optimize workflow and maintain efficiency.
Education
High School Diploma -
Odem
Odem, TX05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Cleanliness standards
- Suggestive selling
- Server training
- Reliability
- High energy and stamina
- Excellent communication
Timeline
Server
Waterstreet Oyster Bar
12.2022 - Current
Server
Texas Roadhouse
02.2021 - Current
Server
The Rustic
09.2020 - 11.2022
High School Diploma -
Odem