Lydi Cohen-Kaplan
Kissimmee
Summary
To attain a challenging yet worthwhile position around the Orlando, FL area, which will utilize and further develop my expertise and proficiency. I am a dynamic individual, able to multitask and work with minimal supervision, while still delivering professionalism to my work. Completing quality work that embraces value while providing phenomenal customer service and satisfaction with an emphasis on client relations is always my goal.
Overview
12
12
years of professional experience
Work History
Sales Representative
Camping World
Orlando
03.2024 - Current
- Developed and maintained strong relationships with key clients, resulting in a measurable increase in repeat business
- Negotiated contracts and pricing agreements with customers, contributing to increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high customer satisfaction
- Built rapport with customers through active listening and understanding their unique needs
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Maintained accurate records of all client interactions using CRM software
- Collaborated with the sales team to develop and implement effective sales strategies
- Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
- Provided ongoing post-sale support to ensure customer satisfaction and resolve concerns
Waitress
Tam-O-Shanter Country Club
West Bloomfield
05.2022 - 10.2023
- Worked in a fast-paced, high-pressure environment while maintaining a clean and safe atmosphere
- Provided detailed menu knowledge and ensured excellent customer experiences
- Assisted in setting up buffet areas and catering events
- Consistently exceeded management objectives through teamwork and professionalism
House Cleaning & Pressure Washing Services
Ellis & Crew Cleaning
San Diego
09.2018 - 02.2021
- Performed detailed residential and commercial deep cleaning services.
- Operated pressure washing equipment for exterior surfaces including driveways, patios, and siding.
- Ensured compliance with safety and sanitation standards.
- Maintained high attention to detail to deliver consistent, high-quality results.
- Built strong client relationships through reliability, professionalism, and follow-up.
- Managed time efficiently to complete multiple service appointments per day.
Customer Service & Food Prep
Amherst College Dining Services
Amherst
10.2013 - 01.2016
- Prepared and served food in compliance with health, safety, and sanitation regulations.
- Maintained cleanliness of dining areas, kitchen stations, and equipment.
- Assisted with food setup, replenishment, and breakdown during high volume meal periods.
- Followed proper food handling, storage, and safety procedures.
- Delivered friendly and professional customer service to students, faculty, and guests.
- Supported campus events, catering services, and special functions.
- Operated kitchen equipment safely and efficiently.
- Collaborated with team members and supervisors to ensure smooth daily operations.
Education
Diploma -
Amherst Regional High School
Amherst, MABusiness and Accounting -
Oakland Community College
Waterford Township, MIPsychology -
Santa Monica College
Santa Monica, CASkills
- CPR
- First Aid
- Time Management
- Organizational Abilities
- Professional Demeanor
- Multitasking
- Prioritization
- Problem-Solving
- Interpersonal Skills
- Communication Skills
- Dependability
- Self-Motivation
- Teamwork
- Collaboration
Timeline
Sales Representative
Camping World
03.2024 - Current
Waitress
Tam-O-Shanter Country Club
05.2022 - 10.2023
House Cleaning & Pressure Washing Services
Ellis & Crew Cleaning
09.2018 - 02.2021
Customer Service & Food Prep
Amherst College Dining Services
10.2013 - 01.2016
Diploma -
Amherst Regional High School
Business and Accounting -
Oakland Community College
Psychology -
Santa Monica College