Lydia Benavidez
San Antonio,TX
Summary
Dynamic and Passionate Restaurant Manager with proven expertise at Whataburger, excelling in team management and customer engagement. Enhanced customer satisfaction through innovative feedback systems and maintained precise inventory control. Recognized for fostering a positive atmosphere and training staff to deliver exceptional service, driving operational excellence in fast-paced environments. Driven by customer satisfaction and sales targets met.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Whataburger
San Antonio, TX
02.2021 - Current
- Managed dally operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked dally sales transactions and invoices for accurate and updated financial reporting
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Cashier
HEB Grocery Store
San Antonio, TX
08.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Mentored new employees on cashier duties and best practices, improving overall staff performance
Restaurant Hostess
Texas Roadhouse
San Antonio, TX
09.2021 - 07.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Answered customer questions about hours. seating, and menu information
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns
Education
Associate Of Arts -
Coastal Bend College
Beeville, TX12.2023
Associate Of Science -
Coastal Bend College
Beeville, TX05.2020
Skills
Team management
Inventory control and record keeping
Customer engagement
Point of sale (POS) system operation
Shift management
Customer-oriented
Customer service best practices
Restaurant operations management
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Cashier
HEB Grocery Store
08.2022 - 12.2023
Restaurant Hostess
Texas Roadhouse
09.2021 - 07.2023
Restaurant Manager
Whataburger
02.2021 - Current
Associate Of Arts -
Coastal Bend College
Associate Of Science -
Coastal Bend College