Lydia Broyles
Huntsville,AR
Summary
Detail-oriented administrative professional with expertise in appointment scheduling, customer service, and data entry. Proven track record of enhancing clinic workflow and client satisfaction.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
27
27
years of professional experience
Work History
Receptionist/Administrative Assistant
Surgical Arts Surgery Center
Fayetteville, AR
05.2022 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Answered multi-line phone system, addressing inquiries and directing calls efficiently.
- Processed patient intake forms and verified insurance information for accuracy.
- Maintained organized front desk operations, ensuring a welcoming environment for patients.
- Assisted in managing medical records, adhering to confidentiality regulations and standards.
- Collaborated with surgical staff to prepare necessary documentation for procedures.
- Implemented office supply inventory management, reducing costs through efficient ordering practices.
- Trained new reception staff on administrative processes and software systems used in the center.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist Supervisor
Northwest Arkansas Pediatric Clinic
Rogers, AR
09.2014 - 10.2021
- Supervised daily operations of front desk staff, ensuring efficient patient check-in and scheduling processes.
- Trained and mentored new receptionists on clinic protocols and customer service standards.
- Implemented streamlined appointment scheduling system, reducing patient wait times significantly.
- Coordinated communication between medical staff and patients, enhancing overall clinic workflow.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
Waitress/Restaurant Hostess
AQ Chicken House
Springdale, AR
02.1999 - 09.2014
- Delivered exceptional customer service, enhancing dining experiences and ensuring guest satisfaction.
- Managed multiple tables simultaneously, demonstrating efficiency in high-pressure environments.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new team members on menu knowledge and service protocols, fostering a cohesive work environment.
- Oversaw cash handling procedures, ensuring accurate transactions and maintaining financial integrity.
- Developed strong relationships with regular patrons, contributing to customer loyalty and repeat business.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Springdale High School
Springdale, AR05-1990
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Administrative support
- Mail handling
- Calm demeanor
- Customer service
Timeline
Receptionist/Administrative Assistant
Surgical Arts Surgery Center
05.2022 - Current
Receptionist Supervisor
Northwest Arkansas Pediatric Clinic
09.2014 - 10.2021
Waitress/Restaurant Hostess
AQ Chicken House
02.1999 - 09.2014
High School Diploma -
Springdale High School