Lydia Carter
Houston,Tx
Summary
High-energy Spokesperson Representative with exceptional public speaking and relationship-building abilities. Expert in building enthusiasm for brand messages and organizational activities. Never shies from public speaking or tough conversations. Client Benefit Specialist with six years in recruiting, interviewing, training and public speaking. Highly responsible, organized and self-motivated.
Overview
9
9
years of professional experience
Work History
Client Benefits Specialist
DePelchin Children’s Center
03.2022 - 03.2024
- Collaborate with agencies whose resources will best benefit foster youth, as well as homeless foster youth
- Facilitate new employee orientation, and engage in outreach events
- Advocate for child and sexual abuse awareness and prevention
- Ensure that all youth aging out of the foster care system have full access to all entitled benefits.
Recruitment & Training Specialist
DePelchin Children’s Center
11.2017 - 03.2022
- Facilitate foster parent orientations, train potential foster parents, data entry, answering phones, communicate with various police stations, submit background checks.
Receptionist
DePelchin Children’s Center
02.2017 - 11.2017
- Answering phones, taking messages, cancelling/scheduling appointments, checking in clients and greeting guests, data entry, filing charts, money management, creating spreadsheets.
Receptionist/Admin Assistant - Intern
DePelchin Children’s Center
01.2016 - 12.2016
- Answering phones, taking messages, cancelling/scheduling appointments, checking in clients, data entry, filing charts, money management, creating spreadsheets.
Receptionist / Insurance Verifier
Smith Center (Cosmetic Surgery & ENT Specialist)
06.2015 - 12.2015
- Answering phones, setting appointments, verifying insurance, EMR charting, calculating out of pocket cost, collecting payments, contacting patients via phone and email, creating CT orders, surgery posting, chart filing & preparation.
Education
General studies/Completing Associate degree -
Houston Community College
Skills
- Child Welfare Services/Case Management System (CWS/CMS)
- Resource Coordination
- Youth Advocacy
- Life Skills Instruction
- Online training experience
- Classroom experience
- Public Speaking Experience
Customer Service Skills
Professional phone and email support
Friendly customer service and conflict resolution
Proficient in Microsoft systems
Manage multi phone line system
Excellent written, verbal and non-verbal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Benefits Specialist
DePelchin Children’s Center
03.2022 - 03.2024
Recruitment & Training Specialist
DePelchin Children’s Center
11.2017 - 03.2022
Receptionist
DePelchin Children’s Center
02.2017 - 11.2017
Receptionist/Admin Assistant - Intern
DePelchin Children’s Center
01.2016 - 12.2016
Receptionist / Insurance Verifier
Smith Center (Cosmetic Surgery & ENT Specialist)
06.2015 - 12.2015
General studies/Completing Associate degree -
Houston Community College
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