Lydia Cortez
Moreno Valley,CA
Summary
Dynamic and results-oriented professional with a proven track record at Sam's Club, adept in complaint handling and customer engagement. Excelled in team training, boosting customer satisfaction, and streamlining inventory processes. Demonstrates exceptional time management and teamwork skills, significantly enhancing operational efficiency and fostering a positive store environment.
Overview
17
17
years of professional experience
Work History
Front End
Sam's Club
Moreno Valley, CA
09.2024 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained inventory once a week.
- Projection controlled the movies and made sure everything was in correct format and sound.
Assistant Manager
Harkins Theaters
Moreno Valley, CA
10.2007 - 09.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained inventory once a week.
- Projection controlled the movies and made sure everything was in correct format and sound.
Education
Chino High School
Chino, CA06.1998
Skills
- Complaint Handling
- Customer Engagement
- Team training and development
- Inventory assistance
- Customer Service
- Time Management
- Reliability
- Teamwork skills
- Phone Etiquette
- Data Entry
Timeline
Front End
Sam's Club
09.2024 - Current
Assistant Manager
Harkins Theaters
10.2007 - 09.2024
Chino High School