Michelle Standiford
Rapid City,SD
Summary
Dedicated and dependable professional with experience in healthcare and customer service. Skilled in assisting patients, managing appointments and records, handling cash transactions, training staff, and providing excellent customer service. Strong communication, multitasking, and problem solving abilities with a proven track record of working effectively in a fast-paced environments. Reliable, organized, and committed to delivering quality service and support.
Overview
30
30
years of professional experience
Work History
Host (Front End)
Walmart
Rapid City, SD
06.2020 - Current
- Welcomed customers, providing prompt service and assistance with inquiries.
- Trained new hosts in customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Ensured accurate cash handling and balanced cash registers daily.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout areas for optimal workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
The Heart Institute of Venice
Medical Assisting (Extern)
Venice, FL
08.2011 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Updated, processed requests, and filed medical records.
- Front office: scheduled and confirmed appointments, checked patients in and out.
- Assisted with EKGs.
- Processed labs and gained knowledge in the Coumadin clinic and assisted with stress tests
Assistant Front End Manager
Winn Dixie Supermarket
North Port, FL
02.2007 - 03.2011
- Assisted in managing daily operations to ensure efficient store functionality.
- Trained and mentored new team members on customer service standards and operational procedures.
- Implemented merchandising strategies to enhance product visibility and maximize sales potential.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Collaborated with management on training programs aimed at improving employee performance and customer satisfaction levels.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- provided excellent customer service.
- Trained new hires on policy and procedure.
- Handled cash, counted drawer made deposits
- Assisted in Bakery.
Associate
Sams Club Distribution
Port Charlotte, FL
02.1996 - 06.2004
- Trained new associates in operational procedures and best practices.
- Processed cash transactions efficiently, ensuring accuracy and compliance with company policies.
- Maintained up-to-date knowledge of payment systems to enhance customer service experience.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Collaborated with team members to maintain a clean, organized checkout area for optimal workflow.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided customer service.
- Processed check out in a timely manner.
- Assisted in Bakery
- Maintained shelves
Education
Associate of Science in Medical Assisting - Medical
Keiser Univerity
Sarasota, FL06-2012
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- First aid training
- Verbal and written communication
- Customer engagement
- Task prioritization
- Hospitality and accommodation
- Health standards
- Customer service expertise
- Cleaning and sanitation
- Phone etiquette
- Guest complaint resolution
- Hospitality service expertise
- Complaint handling
- Calm demeanor
Timeline
Host (Front End)
Walmart
06.2020 - Current
The Heart Institute of Venice
Medical Assisting (Extern)
08.2011 - 10.2011
Assistant Front End Manager
Winn Dixie Supermarket
02.2007 - 03.2011
Associate
Sams Club Distribution
02.1996 - 06.2004
Associate of Science in Medical Assisting - Medical
Keiser Univerity
Certifications
- CPR
- HIPAA
- OSHA / HIV
- First Aid