LYDIA EDDY
Covina,CA
Summary
Detail-oriented administrative office professional with experience supporting high-volume offices, scheduling, document control, records management, and customer service. Highly organized with strong communication skills and the ability to coordinate daily operations across teams. Seeking an Administrative or Construction Coordinator role.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Front Desk Administrator
Splinter Medical Group
San Dimas, USA
07.2025 - Current
- Coordinated daily front office operations to facilitate smooth workflow and improve patient service delivery.
- Managed high-volume phone communications, scheduled appointments, and coordinated patient care to enhance service efficiency.
- Communicated results, updates, and instructions to patients and staff to ensure clarity and enhance engagement.
- Track orders, process documentation, and maintain accurate electronic medical records.
Front & Back Office Medical Assistant
Glendora Chiropractic Center
Glendora, USA
07.2024 - 07.2025
- Facilitated front and back office operations, ensuring efficient scheduling, accurate patient intake, and thorough documentation.
- Managed ordering and tracking of clinical supplies, ensuring organized records and adherence to budget.
- Streamlined communication between providers, staff, and external facilities to enhance workflow.
- Ordered and tracked clinical supplies while maintaining organized records and budget compliance.
Collections Specialist
Crossroads Equipment Lease & Finance
Rancho Cucamonga, USA
06.2023 - 12.2023
- Communicated account status and outstanding balances to customers via phone and email, fostering understanding and prompt payments.
- Resolved account issues through inbound inquiries, ensuring customer satisfaction and maintaining accurate records.
- Managed customer accounts and maintained accurate records of payments.
- Communicated with clients regarding outstanding balances and payment arrangements.
- Resolved billing disputes and provided solutions to customer inquiries.
Administrative Assistant
Crossroads Equipment Lease & Finance
Rancho Cucamonga, USA
03.2023 - 06.2023
- Uploaded and verified documents in DocuWare and Salesforce systems.
- Maintained accurate digital records and filing systems.
- Organized mail, FedEx, and UPS shipments and ensured proper document distribution.
Education
Bachelor of Science - Business
Chaffey College
Rancho Cucamonga, CA 01.2024 - 08.2026
Associate of Science - Business
Citrus College
Glendora, CA 07.2021 - 07.2023
High School Diploma -
Charter Oak High School
Covina, CASkills
- Administrative Coordination
- Scheduling & Calendar Management
- Document Control
- Data Entry & Reporting
- Customer Service
- Vendor Communication
- Purchase Order & Supply Tracking
- Records Management
- HIPAA Compliance
- Team Collaboration
Timeline
Front Desk Administrator
Splinter Medical Group
07.2025 - Current
Front & Back Office Medical Assistant
Glendora Chiropractic Center
07.2024 - 07.2025
Bachelor of Science - Business
Chaffey College
01.2024 - 08.2026
Collections Specialist
Crossroads Equipment Lease & Finance
06.2023 - 12.2023
Administrative Assistant
Crossroads Equipment Lease & Finance
03.2023 - 06.2023
Associate of Science - Business
Citrus College
07.2021 - 07.2023
High School Diploma -
Charter Oak High School