Summary
Overview
Work History
Education
Skills
Certification
Timeline
LYDIA GARCIA

LYDIA GARCIA

Goshen,IN

Summary

Dedicated 911 Dispatcher offering nearly three years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in maintaining professionalism during stressful situations and following state provided protocols. Also an accomplished management professional with 5 years of career progression in security operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, customers, and clients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Elkhart County Government
10.2021 - Current
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Operations Manager

DK Security
06.2019 - 08.2021
  • Responsible for managing security teams at different client locations
  • Investigated complaints and issued disciplinary action when necessary
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Advanced productivity KPIs by leading trainings on procedures and safety practices
  • Implemented policies and standard operating procedures for continuous improvement
  • Maintained constructive client and vendor relationships
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Conducted interviews on candidates
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Mentored new hires, resulting in stronger staff development and increased job knowledge.

Site Supervisor

DK Security
05.2017 - 06.2019
  • Responsible for being the liaison between DK Security and the client
  • Responsible for notifying the manager if there were things where assistance was needed
  • Evaluated team member strengths and assigned tasks based upon expertise and background
  • Oversaw daily operations at site, keeping team production moving at optimal pace
  • Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Prepared and managed work schedules, vacation and sick time accurately on a daily basis
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

Shift Supervisor

DK Security
12.2016 - 05.2017
  • Ensuring the team members on my shift are properly trained and carry out their duties
  • Notifying the site supervisor if there are issues or concerns
  • Assisting the general public, making quick decisions when there were issues.

Security Officer

DK Security
02.2016 - 12.2016
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Reported irregularities such as fire and safety hazards to maintenance
  • Contacted law enforcement in case of unauthorized persons, documents and materials
  • Secured multiple doors in office and main building.

Security/ Clerical work/ Hostess / Waitress

Kirby House
06.2014 - 10.2016
  • Controlling crowds and over intoxicated guests
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained order efficiency and accuracy through clear communication with kitchen staff
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • De-escalating situations when there was an unhappy customer.

Cashier

Grand Haven 9
04.2013 - 04.2015
  • Customer service, order fulfillment, money management, crowd control, and cleaning
  • Helped customers complete purchases, join reward programs to promote loyalty, and satisfaction.

Paper Carrier

Grand Haven Tribune
10.2009 - 05.2013
  • Delivered newspapers and flyers to about 20 homes daily
  • Distributed papers in various weather conditions during early morning, typically starting at 7 am.

Education

No Degree - Criminal Justice

Grand Rapids Community College

Diploma -

Grand Haven High School, Grand Haven, MI
05.2015

No Degree -

Careerline Tech Center, West Olive, MI
05.2015

Skills

  • CPR Certified
  • First Aid Certified
  • Information Gathering
  • Emergency Procedures
  • Professionalism
  • Leadership
  • Listening
  • Organization
  • Teamwork
  • Efficiency
  • Customer service
  • Fast decision making
  • Works Well Under Pressure
  • Computer-aided dispatching

Certification

  • CPR Certified
  • First Aid Certified
  • American Red Cross Association CPR/First Aid Instructor

Timeline

Emergency Dispatcher - Elkhart County Government
10.2021 - Current
Operations Manager - DK Security
06.2019 - 08.2021
Site Supervisor - DK Security
05.2017 - 06.2019
Shift Supervisor - DK Security
12.2016 - 05.2017
Security Officer - DK Security
02.2016 - 12.2016
Security/ Clerical work/ Hostess / Waitress - Kirby House
06.2014 - 10.2016
Cashier - Grand Haven 9
04.2013 - 04.2015
Paper Carrier - Grand Haven Tribune
10.2009 - 05.2013
Grand Rapids Community College - No Degree, Criminal Justice
Grand Haven High School - Diploma,
Careerline Tech Center - No Degree,

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LYDIA GARCIA