Lydia Gould
Dorchester,MA
Summary
Offering friendly and professional demeanor, ready to learn and excel in a dynamic work environment. Brings understanding of effective food and drink service and guest interaction, coupled with ability to quickly adapt to new tasks with experience as server and bartender in restaurant environment. Ready to use and develop further communication and customer service skills, as well as having background experience in graphic design, photography, and multimedia communications.
Overview
6
6
years of professional experience
Work History
Server
Da LaPosta
12.2024 - Current
- Delivered exceptional service in a fast-paced, upscale Italian dining environment in alignment with high-end hospitality standards, ensuring guest satisfaction and memorable experiences.
- Demonstrated thorough knowledge of Italian cuisine, wine, and culinary techniques to provide tailored recommendations and enhance the dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender / Server
Sissy K’s
09.2022 - 10.2024
- Prepared a wide variety of cocktails and other beverages, followed standard beverage recipes, and innovated new drink recipes
- Worked well in fast-paced, high-pressure environments
- Worked in a high-volume environment
- Proficient in sales and upselling
- Managed time efficiently and kept the workstation clean and orderly
- Knowledge of spirits, wines, beers, food and drink menu items allowing for proficient product suggestions for customers and increasing sales
- Monitored inventory levels and stocked supplies as needed
- Was able to engage with diverse clientele, providing a friendly and welcoming experience
- Multitasked and handled high-stress situations efficiently and professionally
Bartender / Server
Wild Rover Tavern
09.2022 - 10.2024
- Prepared a wide variety of cocktails and other beverages, followed standard beverage recipes, and innovated new drink recipes
- Worked well in fast-paced, high-pressure environments
- Worked in a high-volume environment
- Proficient in sales and upselling
- Managed time efficiently and kept the workstation clean and orderly
- Knowledge of spirits, wines, beers, food and drink menu items allowing for proficient product suggestions for customers and increasing sales
- Monitored inventory levels and stocked supplies as needed
- Was able to engage with diverse clientele, providing a friendly and welcoming experience
- Multitasked and handled high-stress situations efficiently and professionally
Bartender / Server
Hopedale Country Club
12.2021 - 09.2022
- Paid attention to detail when preparing craft cocktails
- Knowledge of cocktails, beer, and wine
- Resolved any customer complaints to obtain satisfaction
- Collaborate with servers and managers to deliver prompt and seamless service, ensuring an exceptional guest experience
- Was observant and attentive to customer needs to enhance the dining experience
- Efficiently communicated with customers and staff while taking /relaying food and drink orders, minimizing errors to ensure customer satisfaction
- Engaged with guests and contributed to a positive and welcoming environment
Barista / Counter Attendant
Dunkin Donuts
06.2019 - 05.2020
- Perform cleaning duties such as sweeping, mopping, washing dishes, and keeping equipment and facility sanitary
- Prepare daily menu items, prepared foods and beverages using safety precautions to serve customers
- Cash Handling: Experience managing cash transactions, operating POS systems, and giving accurate change
- Food Preparation: Knowledge of food safety standards, preparing menu items quickly and accurately, and ensuring food quality.
Education
Psychology
University of Massachusetts Boston
01.2025
Communications
University of Massachusetts Amherst
01.2022
High School - Multimedia Communications
Blackstone Valley Regional Vocational Technical High School
01.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
Timeline
Server
Da LaPosta
12.2024 - Current
Bartender / Server
Sissy K’s
09.2022 - 10.2024
Bartender / Server
Wild Rover Tavern
09.2022 - 10.2024
Bartender / Server
Hopedale Country Club
12.2021 - 09.2022
Barista / Counter Attendant
Dunkin Donuts
06.2019 - 05.2020
Communications
University of Massachusetts Amherst
High School - Multimedia Communications
Blackstone Valley Regional Vocational Technical High School
Psychology
University of Massachusetts Boston
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