Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Lydia Gustafson

Rutland,MA

Summary

Caring, Task Oriented, Effective communication skills, Able to effectively analyze important information, Self Motivated, Strive for opportunities for new knowledge and training.

Overview

13
13
years of professional experience

Work History

911 Dispatcher/ CTO

Town Of Rutland
12.2021 - Current
  • Monitor police and fire radio channels to coordinate timely support for emergency personnel across 5 municipalities.
  • Applied active listening skills to provide empathetic support to callers in crisis while promptly collecting essential information for emergency response coordination.
  • Utilized computer-aided dispatch (CAD) systems to process emergency calls, accurately record incident details, and relay critical information to field responders in real time.
  • Utilized Criminal Justice Information Services (CJIS) database to gather sensitive law enforcement information, maintaining compliance with confidentiality protocols.
  • Mentored incoming staff by providing hands-on training during active desk shifts, fostering knowledge transfer and team readiness in a dynamic environment.
  • Engaged in continuous learning to uphold certification requirements and strengthen role-specific competencies in public safety communication.
  • Mentored 4 full-time hires through structured onboarding over 18 months, leading to full independent release.

Assistant Manager

Uncle Sams
08.2015 - 03.2022
  • Led efforts to strengthen team cohesion and morale by fostering trust, open communication, and a shared commitment to excellence.
  • Efficiently balanced customer service, staff supervision, and food preparation in a fast-paced environment, maintaining high standards of quality and team performance.
  • Entered and updated company data in internal systems with attention to accuracy, consistency, and confidentiality.
  • Oversaw daily operations to ensure consistent achievement of performance targets, quality standards, and customer service goals.
  • Collaborated with management to strategically schedule staff shifts, optimizing peak-hour coverage while maintaining adherence to labor budget constraints.

Sales Associate

Walmart
01.2014 - 08.2015
  • Developed and upheld display standards to ensure product accessibility, optimize inventory turnover, and support cross-functional retail operations.
  • Demonstrated composure and empathy during challenging customer interactions, preserving brand integrity and resolution outcomes.
  • Maintain a neat and clutter-free work area in accordance with policy.
  • Managed efficient cash register operations.
  • Cross trained in multiple departments like grocery, produce, deli, and register.

Sales Associate

Cumberland Farms
03.2012 - 01.2014
  • Management of register
  • Inventory of products
  • Customer service
  • Adhering to Massachusetts sales and tax laws
  • Closing duties and performance in preparation for next associate
  • Sanitation in accordance with company guidelines and policies

Education

Diploma -

Quabbin Regional High School
Barre, MA
06.2012

Skills

  • Basic accounting
  • Knowledge of cash registers and scanners
  • Interpersonal skills dealing with a mass number everyday customers
  • Knowledge of local geography
  • Ability to coordinate and delegate priority information
  • Remedial Tasks
  • Proficient in sales

LANGUAGES

English

Timeline

911 Dispatcher/ CTO

Town Of Rutland
12.2021 - Current

Assistant Manager

Uncle Sams
08.2015 - 03.2022

Sales Associate

Walmart
01.2014 - 08.2015

Sales Associate

Cumberland Farms
03.2012 - 01.2014

Diploma -

Quabbin Regional High School

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