Lydia Gustafson
Rutland,MA
Summary
Caring, Task Oriented, Effective communication skills, Able to effectively analyze important information, Self Motivated, Strive for opportunities for new knowledge and training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher/ CTO
Town Of Rutland
12.2021 - Current
- Monitor police and fire radio channels to coordinate timely support for emergency personnel across 5 municipalities.
- Applied active listening skills to provide empathetic support to callers in crisis while promptly collecting essential information for emergency response coordination.
- Utilized computer-aided dispatch (CAD) systems to process emergency calls, accurately record incident details, and relay critical information to field responders in real time.
- Utilized Criminal Justice Information Services (CJIS) database to gather sensitive law enforcement information, maintaining compliance with confidentiality protocols.
- Mentored incoming staff by providing hands-on training during active desk shifts, fostering knowledge transfer and team readiness in a dynamic environment.
- Engaged in continuous learning to uphold certification requirements and strengthen role-specific competencies in public safety communication.
- Mentored 4 full-time hires through structured onboarding over 18 months, leading to full independent release.
Assistant Manager
Uncle Sams
08.2015 - 03.2022
- Led efforts to strengthen team cohesion and morale by fostering trust, open communication, and a shared commitment to excellence.
- Efficiently balanced customer service, staff supervision, and food preparation in a fast-paced environment, maintaining high standards of quality and team performance.
- Entered and updated company data in internal systems with attention to accuracy, consistency, and confidentiality.
- Oversaw daily operations to ensure consistent achievement of performance targets, quality standards, and customer service goals.
- Collaborated with management to strategically schedule staff shifts, optimizing peak-hour coverage while maintaining adherence to labor budget constraints.
Sales Associate
Walmart
01.2014 - 08.2015
- Developed and upheld display standards to ensure product accessibility, optimize inventory turnover, and support cross-functional retail operations.
- Demonstrated composure and empathy during challenging customer interactions, preserving brand integrity and resolution outcomes.
- Maintain a neat and clutter-free work area in accordance with policy.
- Managed efficient cash register operations.
- Cross trained in multiple departments like grocery, produce, deli, and register.
Sales Associate
Cumberland Farms
03.2012 - 01.2014
- Management of register
- Inventory of products
- Customer service
- Adhering to Massachusetts sales and tax laws
- Closing duties and performance in preparation for next associate
- Sanitation in accordance with company guidelines and policies
Education
Diploma -
Quabbin Regional High School
Barre, MA06.2012
Skills
- Basic accounting
- Knowledge of cash registers and scanners
- Interpersonal skills for dealing with a large number of everyday customers
- Knowledge of local geography
- Ability to coordinate and delegate priority information
- Remedial tasks
- Proficient in sales
References
Darlene, Sablack, Uncle Sams Manager, (774) 200-0528, Uncle Sams, Professional
Projects
Volunteer Opportunities — Gilbertville/Hardwick MA, As a teenager I took many volunteer opportunities with the Hardwick Youth Center including cleaning and maintaining local rail trails., Also Volunteering weekly with the Hardwick Senior Center in meal planning and preparation for community suppers, Currently volunteering for the HARBOR program/women’s shelter in Worcester, MA for landscaping and gardening in remembrance in women’s domestic violence, recovery and outreach
Accomplishments
- Central Massachusetts Regional Emergency Communications Center 2023 Communications Training Officer of the year award
- 2 years experience in training new dispatchers as well as assisting in development of the dispatcher training program at CMRECC
Certification
- Basic Life Support CPR Certified
- Certified in using supplemental emergency communications applications to include RapidSOS, What3Words, CJIS, OpenFox, AskRail, I Am Responding, and the Massachusetts NG-911 Call Taking System
Timeline
911 Dispatcher/ CTO
Town Of Rutland
12.2021 - Current
Assistant Manager
Uncle Sams
08.2015 - 03.2022
Sales Associate
Walmart
01.2014 - 08.2015
Sales Associate
Cumberland Farms
03.2012 - 01.2014
Diploma -
Quabbin Regional High School