Lydia Israel
Lauderhill,FL
Summary
Dependable and organized administrative professional with over 8 years of experience supporting office operations in fast-paced environments. Proven ability to manage scheduling, maintain records, coordinate meetings, and provide exceptional customer service. Skilled in MS Office Suite and back-office systems. Known for multitasking effectively, solving problems quickly, and improving workflow efficiency. Ready to contribute to a mission-driven team with a commitment to excellence and service.
Overview
6
6
years of professional experience
Work History
Access Center Representative
NYU Langone Health
Boynton Beach, FL
09.2025 - Current
- Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Access Center in accordance with established NYU FGP guidelines. Inbound calls only.
- Utilize physician/ exam protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals
- Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
- Provided an excellent experience to NYU FGP patients, customers, and providers
Administrative Assistant
Franklin Academy Charter School
Fort Lauderdale, FL
02.2024 - 06.2025
- Coordinated daily office operations to ensure efficient workflow and effective communication.
- Managed scheduling for staff meetings, parent conferences, and school events.
- Assisted in maintaining student records and confidential files accurately.
- Developed and implemented filing systems for improved document retrieval efficiency.
Concierge/ Patient Relations
The Savoy at Fort Lauderdale
Fort Lauderdale, FL
11.2023 - 01.2024
- Actively sought feedback from patients regarding their experiences at the facility.
- Organized community outreach events designed to educate potential customers about available services.
- Responded promptly and professionally to inquiries or complaints from patients or family members.
Employee Engagement Manager
The Savoy at Fort Lauderdale
Fort Lauderdale, FL
08.2023 - 11.2023
- Facilitated meetings with senior management teams as part of continuous improvement efforts.
- Developed communication strategies for disseminating information about corporate initiatives.
- Analyzed data from surveys to identify areas of improvement in the workplace.
- Conducted focus groups with staff to gain insight into their needs and concerns.
Office Manager - Truly Rooted
Truly Rooted
Lauderhill, FL
02.2020 - 02.2023
- Managed daily operations, front-desk tasks, and scheduling for multiple service providers.
- Processed payroll data, tracked hours/tips, handled deductions, and managed payroll file audits.
- Oversaw office inventory and resolved client concerns while maintaining exceptional service.
Education
High School Diploma -
Stranahan
Fort Lauderdale, FL06-2016
Skills
Administrative & Clerical Support
- Calendar & Meeting Coordination
- Customer Service & Member Relations
- MS Office Suite & Google Workspace
- Document Preparation & Filing
- Inventory & Office Supply Management
- Payroll & Records Maintenance
- Proficient in EMR Systems
- POS Systems & Front Desk Operations
- Clear Written & Verbal Communication
Timeline
Access Center Representative
NYU Langone Health
09.2025 - Current
Administrative Assistant
Franklin Academy Charter School
02.2024 - 06.2025
Concierge/ Patient Relations
The Savoy at Fort Lauderdale
11.2023 - 01.2024
Employee Engagement Manager
The Savoy at Fort Lauderdale
08.2023 - 11.2023
Office Manager - Truly Rooted
Truly Rooted
02.2020 - 02.2023
High School Diploma -
Stranahan