Lydia Lawson-Ward
Summary
Skilled team player with strong back round in Customer Service and employee relations. Works well independently to handle assignments and always willing to go beyond basic tasks. Quick learner with good communications skills.
Overview
26
26
years of professional experience
Work History
Counter Manager
Nordstrom
Cherry Hill, NJ
10.2023 - 12.2024
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal, and annual bases.
- Maintained records related to sales and placed special orders for desired items.
Senior Artist
Sephora
10.2014 - 10.2023
- Use expertise to train on artistry trends
- Teach and certify on service on services, conduct evaluations for new hires
- Created individual training manuals to build strong selling skills
- Coached team on how to educate clients during consultations
Assistant Manager
Sephora
05.2007 - 09.2014
- Assist store manager and directly manage and support the floor team on client service, selling skills productivity
- Assume Store manager responsibilities when assigned including human resource responsibilities
Teller II
Wells Fargo Bank
Stratford, USA
01.1999 - 01.2002
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan, open and close accounts
- Identify customer banking needs, provide information on new products and services
Education
Health Education -
Montclair State University
01.1998
Skills
- Relationship building
- Verbal communication
- Multitasking
- Organization
- Problem solving
- Business performance analysis
- Goal setting
- Business performance review
- Product knowledge
- Customer consultations
- Event planning
Timeline
Counter Manager
Nordstrom
10.2023 - 12.2024
Senior Artist
Sephora
10.2014 - 10.2023
Assistant Manager
Sephora
05.2007 - 09.2014
Teller II
Wells Fargo Bank
01.1999 - 01.2002
Health Education -
Montclair State University
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