Lydia Martin
Lee's Summit,US
Summary
I believe that being raised in a primarily customer service based setting has had a large influence on me in regards to a professional setting. From the age of five years old I have been interacting with customers in a one-on-one setting, and I believe that has greatly attributed to my people skills. Being around people and having personable interactions with customers has always been, and will continue to be, important to me in a job setting. I strive to continue to grow, learn, and thrive, in a fast-paced work environment.
Overview
23
23
years of professional experience
Work History
Personal Banker II
Southern Bank
04.2022 - Current
- Helped with social outreach programs to further spread our name and influence in the community
- Responded to customer inquiries regarding new accounts and account services.
- Took part in the merger of Citizen's Bank & Trust and Southern Bank, completely altering the way we functioned as a bank (for the better)
- Worked on the teller line, performing every day tasks such as customer transactions and the occasional side task given to me by our manager.
Customer Service Cashier
Martin House Gifts & Boutique
10.2000 - Current
- Worked with my parents in their various entrepreneurial gift shops/restaurants since the time I was old enough to run a cash register (which happened when I was five)
- As soon as I was able to be of help, I was pricing new merchandise and helping find ways to display things
- When my mom opened her restaurant, I helped in the kitchen preparing and serving meals, and even after hours by helping with cooking classes and meal preparation workshops
- All of this lead to me helping in my father's antique shop, helping him research "new" merchandise and finding the best price for things that may seem useless to some, and priceless to others.
Carhop/Waitress
Hicks Home Town Drive-In
04.2017 - 10.2020
- Performed opening and closing duties with precision to keep the restaurant running smoothly and ready to meet all customer needs
- Worked with other employees to ensure the timeliness of customers orders in order to keep business coming back
- Helped my employer come up with new menu items based on our competitors popular items or other ideas that had not been used before
- Made deliveries in a timely manner, and made sure to give customers a good restaurant-to-door experience.
Education
Some college (No degree) -
Northwest Missouri State University
Maryville, MOHigh School -
Chillicothe High School
Chillicothe, MO01.2019
Skills
- Problem resolution
- Verbal/written communication
- Rapid data entry skills
- Strong customer relations
- Organization
Timeline
Personal Banker II
Southern Bank
04.2022 - Current
Carhop/Waitress
Hicks Home Town Drive-In
04.2017 - 10.2020
Customer Service Cashier
Martin House Gifts & Boutique
10.2000 - Current
Some college (No degree) -
Northwest Missouri State University
High School -
Chillicothe High School