Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Matlock

Winchester,VA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Accustomed to working with forms, database records, and other paperwork to understand related customer histories. Successfully settle routine calls and support investigation of more complex issues. Experienced in leading and supervising teams.

Overview

7
7
years of professional experience

Work History

Administrative Assistant/Customer Service Representative

United Airlines
11.2022 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.

Secretary/Receptionist Administrator

Farm Bureau Insurance
01.2018 - 08.2022
  • Performed basic office and clerical duties to process claims, verify coverage and review insurance cases
  • Worked closely with adjusters to collect information for accurate processing
  • Transcribed policy, consumer and claim data to worksheets and entered into the computer system to prepare accurate documents.

Owner/Manager

Critter Sitter
01.2016 - 06.2023
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Communicated professionally with pet owners via phone, email, and text.

Education

Associate of Arts -

Lecole
Cordova, TN
12.2016

High School Diploma -

Fist Assembly Christian School
Cordova, TN
05.2014

Skills

  • Budget Development
  • Manage Programs
  • Mission and Vision
  • Customer Relations
  • POS Systems Expertise
  • Developing Agendas
  • Administrative Policies
  • Data Entry
  • Creative Solutions

Timeline

Administrative Assistant/Customer Service Representative

United Airlines
11.2022 - 06.2023

Secretary/Receptionist Administrator

Farm Bureau Insurance
01.2018 - 08.2022

Owner/Manager

Critter Sitter
01.2016 - 06.2023

Associate of Arts -

Lecole

High School Diploma -

Fist Assembly Christian School

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Lydia Matlock