Lydia Mitchell

Support trade show and sponsorship planning from start to finish—contracts, logistics, payments, reporting, and reconciliation.Advise clients on sponsorship strategy and ROI value; help guide decisions for regional presence.

• Support trade show and sponsorship planning from start to finish—contracts, logistics, payments, reporting, and reconciliation.
  Advise clients on sponsorship strategy and ROI value; help guide decisions for regional presence.
• Facilitated weekly operations calls as primary contact for clients and internal teams, ensuring alignment and effective communication.
• Manage data, budget tracking, and approvals using platforms like Veeva, SAP, and Concur.
• Trained and mentored new team members on systems and best practices, improving team onboarding and knowledge transfer.
• Work efficiently in fast-paced, high-pressure environments while managing multiple priorities at once.
• Collaborate closely with cross-functional teams, demonstrating teamwork and reliability during busy periods.
• Maintain a positive, solutions-focused attitude when challenges arise.

• Coordinated with Speaker Programs to execute Product Theatre Displays, ensuring seamless event execution.
• Managed vendor display arrangements for multiple clients at nationwide events, enhancing overall event presentation.
• Oversaw event registrations and payments, strengthening client relationships to secure future business opportunities.
• Delivered weekly Veeva reports and conducted client calls to provide accurate status updates and promptly address client concerns.
• Maintained payment and approval statuses in Veeva CRM, ensuring up-to-date client information.
• Organized and tracked tasks using Excel, ensuring deadlines and milestones were met.
• Filed receipts and processed expense reports in Concur on a weekly basis.
• Generated shipping labels through FedEx to ensure timely delivery of checks.
• Provided consistent, friendly service while managing multiple needs simultaneously.
• Balanced deadlines, customer expectations, and accuracy in fast-paced environments.
• Acted as a main point of contact, ensuring people felt supported and taken care of.
• Recognized for strong work ethic, organization, and dependability.

• Resolved 100+ customer inquiries daily, handling complex issues and returns efficiently.
• Managed order tracking and processed refunds, contributing to increased customer satisfaction.
• Tracked delayed orders with organized spreadsheets, ensuring timely updates for customers.
• Reprocessed bad addresses in the US and UK, improving order delivery accuracy.
• Assisted 100+ customers per day, resolving issues efficiently while maintaining a positive attitude.
• Handled refunds, order tracking, and problem resolution with professionalism and care.
• Communicated clearly with customers to set expectations and ensure satisfaction

• Delivered exceptional customer service, managing inventory and daily cash flow to enhance customer experience.
• Oversaw daily cash flow of $600, ensuring accurate transaction records and minimizing discrepancies.
• Coordinated with team members to optimize operations during high-traffic hours, ensuring efficient service delivery.· Delivered friendly, high-energy customer service in a high-volume café environment.
• Built rapport with regular customers, creating a welcoming and upbeat atmosphere.
• Managed cash handling and POS transactions with accuracy.
• Worked closely with team members during peak hours to keep service running smoothly.