Lydia M Shumate
Wagoner,OK
Summary
Dynamic Returns Supervisor at Macy's with a proven track record in optimizing return processes and enhancing team performance. Skilled in shipping and receiving, I effectively trained staff, improved compliance, and identified cost-saving opportunities. My strong communication and teamwork abilities fostered a collaborative environment, driving consistent results and operational excellence.
Overview
4
4
years of professional experience
Work History
Returns Supervisor
Macy's
07.2021 - 06.2025
- Oversaw returns processing, ensuring compliance with company policies and procedures.
- Trained and mentored staff on effective return handling techniques and customer service standards.
- Analyzed return trends to identify areas for process improvement and cost reduction.
- Collaborated with logistics teams to streamline inventory management for returned merchandise.
- Established clear expectations around productivity goals and timelines for each team member, leading to more consistent results across the department.
Education
No Degree - Medical Assistan
Goodwin College
East Hartford, CT06-1997
Skills
- Shipping and receiving
- Warehouse operations
- Return authorization
- Product inspection
- Workplace safety
- Teamwork
- Reliability
- Excellent communicationv
- Team building
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Returns Supervisor
Macy's
07.2021 - 06.2025
No Degree - Medical Assistan
Goodwin College
Similar Profiles
Paul BrownPaul Brown
Asset Protection Detective at Macy'sAsset Protection Detective at Macy's
Steve RuizSteve Ruiz
Asset Protection Manager at Macy'sAsset Protection Manager at Macy's
Bruce PerryBruce Perry
Sales Consultant at Macy'sSales Consultant at Macy's
Tiana PereiraTiana Pereira
Fragrance Specialist at Macy'sFragrance Specialist at Macy's
Paige MezzacapaPaige Mezzacapa
Certified Scrub Technician at Mercy Hospital-Lebanon - RollaCertified Scrub Technician at Mercy Hospital-Lebanon - Rolla