LYDIA NAVA
United Airlines
HOUSTON,TX
2027
years of professional experience
Work History
Premier Customer Care/Sales
- Demonstrated self-motivation and accountability in all professional endeavors.
- Worked effectively in fast-paced environments.
- Skilled at answering calls and finding best flights accommodations to their need
- Facilitated Chase credit card offerings to enhance customer financial options.
- Enhanced seating arrangements to improve customer experience.
- Assessed and addressed disability-related issues by providing appropriate accommodations.
Lead Consultant
3 Years 6 Months- Perform Customer consultations and guidance for solutions
- Calibrate Machines (Printers and Copiers)
- Reconcile end of day activity, balance tills, perform bank transactions (deposits)
- Perform shipping and received duties
- Perform Inventory control, order supplies, and promote business retail products.
- Perform production services: scanning, laminating, Faxing, binding, and shredding
- Conduct sales and enter OTP Orders (Posters, Binders, & etc.)
- Perform Passport Photos
- Manage to open and close store
Owner / Operator
2 Years 10 Months- Market business to attract and obtain customers
- Negotiate pricing and cleaning service agreements
- Coordinate cleaning crew schedules
- Ensure quality performance and customer satisfaction
- Purchased and performed inventory control on cleaning supplies and products
Automation Clerk
20 Years 1 Month- Utilized Customer Service in all aspects of the position.
- Daily operation of metering machines, and distributed incoming and outgoing mail.
- Handled express mail, certified mail, and shipments with accuracy
- Clerk (Letter Carrier) duties included PO Box, Residential and Commercial deliveries
- Assisted department with process improvement initiatives and collaborated with team members to promote a positive work environment.
- Delivered and drove mail with LLV vehicle
Correction Officer
4 Years 3 Months- Interpreted conditions of probation in English and Spanish to individuals.
- Assisted with assigning DWI course classes and probation.
- Assisted with seminars addressing drug & alcohol abuse (M.A.D.D.)
- Consulted and provided guidance to individuals.
- Performed and coordinated community service, entered completion hours, and prepared certifications of completion.
Education
Graduate Diploma
Skills
Led customer service initiatives to foster positive client relationships.
Utilized bilingual skills in English and Spanish to engage effectively with clients.
Oversaw general office operations ensuring efficiency and organization.
Implemented detailed organizational systems to enhance productivity.
Coordinated data entry
filing
and scheduling activities for optimal workflow.
Managed inventory and quality control efforts to ensure product standards.
Directed administrative functions and promoted effective team dynamics.
Streamlined general business operations to improve overall efficiency.
Timeline
Lead Consultant
FEDEX CONSULTANT
08.2018 - 02.2022Read More
Owner / Operator
PRIVATELY OWNED CLEANING SERVICE
11.2016 - 09.2019Read More
Automation Clerk
U.S. POSTAL SERVICE
10.1996 - 11.2016Read More
Correction Officer
HARRIS COUNT PROBATION OFFICE
07.1991 - 10.1995Read More
North Harris Community College
Read More
Eisenhower High School
Graduate Diploma
Read More
Premier Customer Care/Sales
United Airlines
2023 - CurrentRead More