Lydia Njau
University Place ,WA
Summary
Proactive Attendant Counselor 2, Truck Dispatcher, and Patient Access Associate with extensive experience in enhancing service quality, patient satisfaction, and operational efficiency. Skilled in crisis intervention, route optimization, and patient care, bringing strong work ethic, reliability, and effective communication to every role. Committed to advancing career through continuous improvement and teamwork.
Overview
10
10
years of professional experience
Work History
Attendant Counselor 2
DSHS. SOLA Region 3
University Place WA
06.2017 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and resident experience.
- Maintained a clean and safe environment for residents through cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or self harm.
- Provided clients with recommendations to community resources.
Truck Dispatcher
Zawadi Transporters LLC
University Place, WA
07.2021 - 01.2024
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided training and guidance to new dispatchers.
- Scheduled deliveries and pickups according to customer needs.
Patient Access Associate
ST Clairs Hospital
Tacoma, WA
01.2015 - 07.2015
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Education
Associate of Arts - Medical IT
Edmonds Community College
Lynnwood, WA06.2015
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
Languages
Swahili
Native or Bilingual
Timeline
Truck Dispatcher
Zawadi Transporters LLC
07.2021 - 01.2024
Attendant Counselor 2
DSHS. SOLA Region 3
06.2017 - Current
Patient Access Associate
ST Clairs Hospital
01.2015 - 07.2015
Associate of Arts - Medical IT
Edmonds Community College