Lydia Ouellette
Auburn,ME
Summary
Highly productive customer service team member well-versed in service delivery standards. Proven to navigate complex concerns well. Offering 2 years of experience in claims resolution and customer service-oriented positions.
Overview
3
3
years of professional experience
Work History
Customer Service
Norway saving bank arena
Auburn, ME
12.2022 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with setting up event space, including chairs, tables, decorations, and audio-visual equipment.
- Checked tickets at the entrance of the arena and provided assistance to guests with seating issues or special needs.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Sold tickets and collected additional fees from customers for special services.
Line Cook
Lakeside Market
Waterboro, ME
04.2021 - 05.2022
- Washed and peeled ingredients to prepare for different meals and recipes.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Cooked multiple orders simultaneously during busy periods.
Education
Some College (No Degree) - Business Administration
Central Maine Community College
Auburn, MESkills
- Complaint Handling
- Customer Service
- Dispute Mediation
Languages
Spanish
Limited
Timeline
Customer Service
Norway saving bank arena
12.2022 - Current
Line Cook
Lakeside Market
04.2021 - 05.2022
Some College (No Degree) - Business Administration
Central Maine Community College
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