Lydia Ponce Mendez
Cleburne
Summary
Highly organized office assistant with a focus on effective communication and team leadership. Known for ability to manage multiple tasks, contributing to improved workflow and team performance.
Overview
14
14
years of professional experience
Work History
Office Assistant
Prostick Mobile Labs
Crowley
06.2025 - Current
- Managed incoming calls professionally, answering client questions about lab collections and lab results.
- Executed accurate and efficient data entry into various computer systems.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Operated office equipment including printers, copiers, and telecommunication systems.
- Created routes for new collections for the following day.
Credit Card Authorization Team Manager
Neiman Marcus Direct
Las Colinas
10.2012 - 05.2025
- Led team in authorizing credit card payments, ensuring compliance and accuracy.
- Resolved unapproved transactions by contacting customers and securing alternative payment methods, enhancing customer satisfaction.
- Compiled and analyzed daily, weekly, and monthly reports using Excel to support operational decisions.
- Facilitated team meetings via Microsoft Teams to improve communication and collaboration.
- Deescalated calls from customers requesting supervisor intervention, effectively identifying and implementing appropriate resolutions.
Education
High School Diploma -
High School
Cleburne, TX05-2000
Skills
- Data entry
- Microsoft Excel
- Document management
- File organization
- Administrative support
- Customer service
- Team leadership
- Dispatching
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Assistant
Prostick Mobile Labs
06.2025 - Current
Credit Card Authorization Team Manager
Neiman Marcus Direct
10.2012 - 05.2025
High School Diploma -
High School