Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Rodriguez

Alexandria,KY

Summary

Customer Service Specialist experienced in enhancing customer loyalty through effective problem-solving and critical thinking. Resolved high-stress situations and led teams to achieve notable increases in customer satisfaction. Committed to delivering value through exceptional communication and computer proficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Combined Public Communications
02.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations, resolved disputes while maintaining professionalism and fostering positive customer relationships.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Claims Analyst

Medix
El Paso, Texas
09.2025 - 02.2026
  • Analyzed claims data to identify patterns and discrepancies.
  • Reviewed policy details to ensure compliance with regulations.
  • Collaborated with teams to resolve complex claim issues.

Team Member/ Team Lead

Panera Bread
08.2022 - 02.2024
  • Acquired essential skills rapidly to improve overall job performance.
  • Fulfilled scheduled shifts and provided support during coworker absences and peak periods.
  • Mastered required tasks to improve overall team performance.
  • Cultivated customer service and product knowledge skills to support team objectives.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Customer relationship management
  • Product knowledge
  • Data entry
  • Data analysis
  • Critical thinking
  • Conflict resolution
  • Computer proficiency

Timeline

Claims Analyst

Medix
09.2025 - 02.2026

Customer Service Representative

Combined Public Communications
02.2024 - Current

Team Member/ Team Lead

Panera Bread
08.2022 - 02.2024

High School Diploma -

Penn Foster Career School
Lydia Rodriguez