Lydia Ruiz
Kenner,LA
Summary
Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in team management and operations. Proven ability to enhance customer satisfaction through effective staff training and feedback implementation. Skilled in financial reporting and HIPAA compliance, ensuring a safe and efficient environment while delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Chick-fil-A
08.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Medical Assistant
Woman’s Clinic of Marrero
08.2019 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
Graduate Certificate - Medical Assistant
Gretna Career College
Gretna, LA05.2009
Skills
- Team management
- Staff management
- Operations management
- Passion for customer satisfaction
- Organization and prioritization
- Adaptable
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Chick-fil-A
08.2021 - Current
Medical Assistant
Woman’s Clinic of Marrero
08.2019 - 07.2021
Graduate Certificate - Medical Assistant
Gretna Career College