Lydia Rupp
Fernley,NV
Summary
Shift Lead experienced in restaurant and retail sectors, looking for Operations Manager position. Achieved team success through effective leadership, customer service, inventory control, and adherence to food safety standards. Focused on enhancing organizational growth by implementing proactive strategies and optimizing workflows.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Shift Lead
Love's Travel Stop
07.2025 - Current
- Directed daily operations and staff during assigned shifts, delivering exceptional customer service and following company policies and procedures.
- Led team to ensure compliance with safety and operational standards.
- Trained and mentored new team members on best practices and procedures.
- Implemented process improvements to enhance workflow efficiency and customer service.
Material Handler
Pregis EverTec
08.2024 - 07.2025
- Inspected and handled products to maintain quality control and ensure accurate inventory management.
- Coordinated logistics operations by loading and unloading trucks and staging orders for on-time distribution.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Coordinated shipments and deliveries, ensuring accurate documentation and timely execution.
- Conducted inventory checks and maintained stock levels to optimize warehouse operations.
Team Lead
Love's Travel Stop
10.2022 - 08.2024
- Managed daily operations, supervising shifts, controlling inventory, and processing orders to ensure efficient service delivery.
- Resolved customer complaints while overseeing team performance and upholding high-quality standards.
- Led the team in optimizing daily operations and enhancing customer service standards.
- Streamlined inventory management processes to improve stock accuracy and reduce waste.
- Trained and mentored new employees on company policies and operational procedures.
Server
Denny's
04.2021 - 10.2021
- Delivered exceptional customer service by managing order-taking, food delivery, and payment processing, ensuring seamless dining experience.
- Enhanced sales through upselling techniques, contributing to increased revenue while maintaining clean and organized dining environment.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to optimize order accuracy and reduce wait times for diners.
- Trained new servers on menu offerings, operational procedures, and customer engagement techniques.
Sales Rep
Premium Wireless Services
02.2020 - 09.2020
- Facilitated sales of mobile phones and accessories, enhancing customer satisfaction during purchasing.
- Managed inventory through restocking cell phone accessories and processed transactions at point of sale.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Identified customer needs through active listening and tailored solutions effectively.
- Managed product demonstrations and presentations to showcase features and benefits.
Team Leader
Jack in the Box
02.2019 - 02.2020
- Managed daily operations, ensuring accurate financial transactions through cash drawer reconciliation and oversight of opening and closing procedures.
- Supervised and supported team members to maintain high standards of customer service and streamline order processing.
- Led team to achieve operational excellence through process improvements and effective staff training.
- Enhanced customer satisfaction by implementing service protocols and ensuring high food quality standards.
- Streamlined inventory management processes, resulting in reduced waste and improved supply chain efficiency.
Dishwasher
Fernley Senior Center
10.2014 - 12.2015
- Maintained cleanliness and organization of kitchen and dining hall, improving overall dining experience for patrons.
- Assisted with meal preparation and service, fostering a welcoming and efficient dining environment.
- Operated industrial dishwashing equipment to maintain cleanliness and safety standards.
- Managed proper organization of dishware and utensils for efficient workflow.
- Collaborated with kitchen staff to ensure timely service during peak hours.
Greeter/Busser
Anna Maria’s Mexican Cuisine
01.2015 - 01.2015
- Welcomed and seated guests, creating positive first impressions and enhancing service flow.
- Assisted in serving appetizers and cleared tables promptly, supporting a clean and organized dining environment.
- Welcomed guests, creating a positive first impression and enhancing overall dining experience.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Coordinated with kitchen and service staff to ensure seamless guest flow during peak hours.
Education
No Degree - Cosmetology, Cosmetology
Milan Institute of Cosmetology
Reno, NV02-2023
High School Diploma - General Education
Penn Foster High School Online
Trenton, PA09-2014
Skills
- Food Safety Practices
- Point of Sale Management
- Customer Relationship Management
- Team Leadership
- Employee training
- Staff management
- Customer service focus
- Guest service
- Dependable worker
- Problem-solving
- Cash handling
- Production leadership
Certification
Servsafe Food Handlers Card
Timeline
Shift Lead
Love's Travel Stop
07.2025 - Current
Material Handler
Pregis EverTec
08.2024 - 07.2025
Team Lead
Love's Travel Stop
10.2022 - 08.2024
Server
Denny's
04.2021 - 10.2021
Sales Rep
Premium Wireless Services
02.2020 - 09.2020
Team Leader
Jack in the Box
02.2019 - 02.2020
Greeter/Busser
Anna Maria’s Mexican Cuisine
01.2015 - 01.2015
Dishwasher
Fernley Senior Center
10.2014 - 12.2015
High School Diploma - General Education
Penn Foster High School Online
No Degree - Cosmetology, Cosmetology
Milan Institute of Cosmetology