Emily Gustavsen
Rockland,MA
Summary
Experienced with supervising team activities, ensuring operational efficiency, and customer service. Utilizes strong communication and organizational skills to maintain a high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
4
4
years of professional experience
Work History
Shift Lead
Ben and Jerry’s
Hingham, MA
08.2024 - Current
- Promoted to shift lead October 2024
- Supervised daily operations, ensuring smooth workflow and efficient service delivery.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Playroom Attendant
YMCA Daycare
Hanover, MA
10.2021 - Current
- Promoted to supervisor in 2023
- Supervised playroom activities, ensuring safety and engagement for children.
- Implemented structured play programs to enhance developmental skills.
- Facilitated conflict resolution among children to promote positive interactions.
- Trained new staff on operational procedures and safety protocols.
Education
High School Diploma -
Rockland High School
Massachusetts05.2025
Skills
- Customer service
- Employee training
- Guest service
- Conflict resolution
- Workplace safety
- Time Management
- Food safety practices
Timeline
Shift Lead
Ben and Jerry’s
08.2024 - Current
Playroom Attendant
YMCA Daycare
10.2021 - Current
High School Diploma -
Rockland High School
Leadership Positions
- National Honor Society Secretary- June 2024- May 2025
- Girls Tennis Captain - March 2025- May 2025