
Accomplished Restaurant Manager with a proven track record at Portillos Hot Dogs, excelling in team management and customer satisfaction. Spearheaded training programs, enhancing staff efficiency and service quality. Expert in inventory control, adept at fostering customer loyalty through exceptional service. Achieved significant improvements in operational performance and staff development.
Managed daily shift operations to ensure optimal performance.
Directed more than 50 staff members in shift duties.
Maintained accuracy of invoice and purchase orders to ensure minimal food cost variance.
Designed structured timelines for training programs.
Hiring.
Collaborated on designing learning programs.
Conducted thorough training sessions for incoming restaurant team members.
Trained operational leadership roles including General Managers, Assistant General Managers, Restaurant Managers, and Crew Chiefs.
Refined and optimized existing training processes for better performance.
Assist in developing educational content.
Supported shift operations through strategic zoning of different areas.
Regularly conducted audits to verify safe contents.
Supported daily managerial routines.
Coordinated filling of open spots per shift.
Facilitated new employee initiation programs.
Led training program with a focus on enhancing skills and knowledge.
Ensured completion of training for all staff members.
Monitored weekly video performance metrics for consistency.
Established organized schedules for employee development programs.
Managed operational activities throughout scheduled shifts.
Directed activities associated with etemps.
Managed daily safe reconciliation.
Managed overnight shifts while maintaining compliance with operational standards.