Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Sims

Madison,WI

Summary

Accomplished Restaurant Manager with a proven track record at Portillos Hot Dogs, excelling in team management and customer satisfaction. Spearheaded training programs, enhancing staff efficiency and service quality. Expert in inventory control, adept at fostering customer loyalty through exceptional service. Achieved significant improvements in operational performance and staff development.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Portillos Hot Dogs
Madison, WI
12.2024 - Current

Managed daily shift operations to ensure optimal performance.

Directed more than 50 staff members in shift duties.

Maintained accuracy of invoice and purchase orders to ensure minimal food cost variance.

Designed structured timelines for training programs.

Hiring.

New Restaurant Opening Crew Chief

Portillos Hot Dogs
Madison, WI
05.2022 - 12.2024

Collaborated on designing learning programs.

Conducted thorough training sessions for incoming restaurant team members.

Trained operational leadership roles including General Managers, Assistant General Managers, Restaurant Managers, and Crew Chiefs.

Refined and optimized existing training processes for better performance.

Assist in developing educational content.

Crew Chief

Portillos Hot Dogs
Madison, WI
01.2020 - 05.2022

Supported shift operations through strategic zoning of different areas.

Regularly conducted audits to verify safe contents.

Supported daily managerial routines.

Coordinated filling of open spots per shift.

RSA

Portillos Hot Dogs
Madison, WI
08.2019 - 01.2020

Facilitated new employee initiation programs.

Led training program with a focus on enhancing skills and knowledge.

Ensured completion of training for all staff members.

Monitored weekly video performance metrics for consistency.

Established organized schedules for employee development programs.

Shift Manager

McDonald’s
Madison, WI
11.2018 - 11.2019

Managed operational activities throughout scheduled shifts.

Directed activities associated with etemps.

Managed daily safe reconciliation.

Managed overnight shifts while maintaining compliance with operational standards.

Education

Liberal Arts Transfer -

Madison Area Technical College
Madison, WI

Madison East High School
Madison, WI
06.2018

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Staff scheduling
  • Food service background
  • Customer loyalty
  • Schedule coordination
  • Pre-shift walk-through
  • Catering coordination

Timeline

Restaurant Manager

Portillos Hot Dogs
12.2024 - Current

New Restaurant Opening Crew Chief

Portillos Hot Dogs
05.2022 - 12.2024

Crew Chief

Portillos Hot Dogs
01.2020 - 05.2022

RSA

Portillos Hot Dogs
08.2019 - 01.2020

Shift Manager

McDonald’s
11.2018 - 11.2019

Liberal Arts Transfer -

Madison Area Technical College

Madison East High School
Lydia Sims