Lydia Singleton
Houston ,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.; Experienced youth leader bringing 4 years' success in spiritual leadership to growing church. Adept in building integrated long-term plans guiding ministries in educational and spiritual formation. Ready to bring expertise in organizational management, program administration and community outreach to whichever profession I pursue.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Houston Pregnancy Help Center
Houston, TX
10.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Call Center Representative
Echo Communications
05.2021 - 11.2021
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Shared detailed information regarding options to help customers make decisions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Youth Leader
First Missionary Baptist Church
01.2017 - Current
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Provided one-on-one guidance counseling on broad range of behavioral, emotional and psychological issues, including self-harm, eating disorders, parent-child relationships, identity issues, anxiety and mental health topics.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Worked with youth pastors to establish program objectives and devise strategies to achieve outcome goals.
Cashier
Jimmy John's
06.2020 - 10.2020
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved issues regarding customer complaints and escalated worsening concerns to In-Shop for remediation.
Theatre Performer
Westfield High School
05.2017 - 06.2020
- Rehearsed for 20 days without single absence and performed in 5-6 plays each season.
- Helped prepare stages, move props and break down stages to support smooth productions.
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
- Rehearsed lines alone and with partners or teams to solidify top-notch delivery.
- Used singing, dancing and musical instruments to enhance performances.
Education
High School Diploma -
Westfield High School
Houston, TX06.2020
Skills
- POS systems
- Payment processing
- Cash drawer balancing
- Liquor regulations and compliance
- Planning and coordination
- Communications
- Team management
- First Aid/CPR
- Exceptional Customer service skills
- Social and religious assistance
- Prayer groups
- Proficient in Microsoft Word
- Effective listening skills
- Data Entry and Database Software
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Front Desk Operations
- Call Answering and Routing
- Computer Proficiency
- Patient Records Gathering
- Lobby Maintenance
- File and Records Management
- Creative Solutions
- Personal Initiative
Timeline
Front Desk Receptionist
Houston Pregnancy Help Center
10.2021 - Current
Call Center Representative
Echo Communications
05.2021 - 11.2021
Cashier
Jimmy John's
06.2020 - 10.2020
Theatre Performer
Westfield High School
05.2017 - 06.2020
Youth Leader
First Missionary Baptist Church
01.2017 - Current
High School Diploma -
Westfield High School