Lianna Gonzalez
New York,NY
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Blink
New York, NY
04.2024 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Investigated and analyzed client complaints to identify and resolve issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Lead Sales Associate
JustFoodForDogs
New York, NY
06.2023 - 01.2024
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Implemented effective marketing strategies across multiple channels.
- Cross-trained on different positions to best support team during peak periods.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures, and customer services.
Undergraduate Student Intern
Virginia Union University
Richmond, VA
09.2022 - 05.2023
- Collaborated with other departments on projects that required cross-functional teams.
- Participated in brainstorming sessions to generate creative ideas for campaigns and initiatives.
- Managed social media accounts by creating engaging content and responding to user comments.
- Contributed ideas at team meetings regarding potential solutions to existing problems.
Intern
Bank of America
New York, NY
05.2021 - 09.2021
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
Education
Certificate - Economics And Finance
St Nicks Alliance
New York, NY06-2024
Some College (No Degree) - Economics
Brooklyn College
Brooklyn, NYSkills
- File systems maintenance
- Attention to detail
- Multitasking and organization
- Sales strategy
- Client relationship building
- POS systems
- Hospitality and accommodation
- Financial record keeping
Timeline
Front Desk Receptionist
Blink
04.2024 - Current
Lead Sales Associate
JustFoodForDogs
06.2023 - 01.2024
Undergraduate Student Intern
Virginia Union University
09.2022 - 05.2023
Intern
Bank of America
05.2021 - 09.2021
Certificate - Economics And Finance
St Nicks Alliance
Some College (No Degree) - Economics
Brooklyn College
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