Lydia Strickland
Decatur,AL
Summary
Dynamic and adaptable professional with a rich background in customer-facing roles, including experience as a Front Desk Associate. Demonstrated excellence in enhancing customer satisfaction through exceptional service and problem-solving skills, consistently achieving positive outcomes in fast-paced environments. Proven track record of handling front desk responsibilities in the hospitality and customer service industry. Skilled in maintaining a high standard of service and efficiently managing guest inquiries. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
European Wax Center
06.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Associate
Massage Envy
07.2023 - 12.2023
- Maintained efficient phone communication.
- Greeted guests upon arrival.
- Facilitated payment processing and maintained memberships.
- Arranged booking schedules.
Lash Stylist
Amazing Lash Studio
08.2022 - 06.2023
- Delivered timely service focused on client comfort.
- Ensured complete and organized laundry.
- Promote merchandise in the retail environment.
- Performed routine cleaning to uphold sanitary standards.
Twin Peaks Girl
Twin Peaks Restaurants
01.2022 - 03.2022
- Served customers efficiently
- Maintained cleanliness of tables.
- Ensured guest satisfaction by addressing their needs promptly.
Smoke Shop Cashier
Cloud 9
12.2021 - 02.2022
- Assisted customers in product selection based on needs.
- Handled checkout procedures effectively.
- Maintained neatness of product arrangements.
Front Desk Receptionist
DanTera Salon and spa
10.2020 - 11.2021
- Handled daily opening and closing tasks for the salon.
- Arranged appointments.
- Managed client check-ins and check-outs.
- Managed telephonic communications efficiently.
- Manage spa and salon laundry.
- Arrange product displays.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Beauty Advisor
Ulta
03.2020 - 10.2020
- Operated checkout registers smoothly.
- Maintain organized displays.
- Directed customers to find particular products.
- Handled loading and unloading of boxes.
- Arranged and executed updated display formats.
Tanning Consultant
Palm Beach Tan
01.2020 - 03.2020
- Provide customers with the best tanning experience, clean beds, sell memberships and lotions
CSA - Customer Service Associate
Mister Car Wash
03.2019 - 05.2019
- Assisted customers upon arrival.
- Performed thorough car washing services.
- Promoted membership sales.
- Increased sales through effective product recommendations and upselling techniques.
Hostess
O'Charley's
10.2017 - 11.2017
- Managed guest seating efficiently during peak hours.
- Handled incoming phone inquiries.
- Participated in table setup and bussing duties.
Education
cosmetology -
Paul Mitchell the School-Huntsville
Decatur, AL11.2021
High school or equivalent -
Calhoun Community College
Tanner, AL2019
Skills
- Customer Service
- Cosmetology
- Cashiering
- Salon software
- Creativity
- Scheduling appointments
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Guest accommodations
- Customer Satisfaction
- Front Desk Operations
- Adaptability
Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
Timeline
Front Desk Associate
European Wax Center
06.2024 - 10.2024
Front Desk Associate
Massage Envy
07.2023 - 12.2023
Lash Stylist
Amazing Lash Studio
08.2022 - 06.2023
Twin Peaks Girl
Twin Peaks Restaurants
01.2022 - 03.2022
Smoke Shop Cashier
Cloud 9
12.2021 - 02.2022
Front Desk Receptionist
DanTera Salon and spa
10.2020 - 11.2021
Beauty Advisor
Ulta
03.2020 - 10.2020
Tanning Consultant
Palm Beach Tan
01.2020 - 03.2020
CSA - Customer Service Associate
Mister Car Wash
03.2019 - 05.2019
Hostess
O'Charley's
10.2017 - 11.2017
cosmetology -
Paul Mitchell the School-Huntsville
High school or equivalent -
Calhoun Community College
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