LYDIA TREVINO
SAN ANTONIO,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Receptionist
Leadingedge Personnel
San Antonio, TX
03.2020 - Current
- Managed front desk operations to ensure a welcoming environment for visitors.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Receptionist
First Presbyterian Church
San Antonio, TX
03.2024 - 07.2024
- Managed multi-line phone system to efficiently direct calls and inquiries.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Conducted regular inventory checks for office supplies, maintaining optimal stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Project Quest
San Antonio, TX
01.2019 - 04.2019
- Managed front desk operations, ensuring welcoming environment for clients and visitors.
- Coordinated appointment scheduling, optimizing executive calendars for efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and communications for compliance purposes.
- Implemented new filing system, improving document retrieval speed and accuracy.
Reservation Agent
Via Transportation
San Antonio, TX
11.2016 - 11.2017
- Processed reservations accurately using advanced booking systems to enhance customer experience.
- Resolved customer complaints by employing effective problem-solving techniques and maintaining service quality.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Exceeded performance metrics regularly while keeping focus on quality interactions with each customer interaction.
Office Assistant
North wood Elementary
San Antonio, TX
08.1994 - 06.2015
- Cooperated with parents to support students’ learning and healthy development in school and at home. Assisted with receptionist duties, filed records and prepared correspondence and reports. check in all visitors using the Raptor system for security purpose. Order all office supplies.
Education
Diploma - Vocational School Certificate
San Antonio Trade School
San Antonio, TXHigh School Diploma - undefined
McCollum High School
San Antonio, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Administrative support
Certification
- Certificate for Secretarial Skills
- Certificate on Educational Aide I
- Receptionist Certificate in high call volume Environments. Superior and Telephone Etiquette
Timeline
Receptionist
First Presbyterian Church
03.2024 - 07.2024
Receptionist
Leadingedge Personnel
03.2020 - Current
Receptionist
Project Quest
01.2019 - 04.2019
Reservation Agent
Via Transportation
11.2016 - 11.2017
Office Assistant
North wood Elementary
08.1994 - 06.2015
High School Diploma - undefined
McCollum High School
Diploma - Vocational School Certificate
San Antonio Trade School