Lydia Ugbedah
Lawrenceville,GA
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center/Front office environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Experienced in Customer Service, retail, Childcare, Front office, call center, and management.
Overview
6
6
years of professional experience
Work History
Front Office Lead/Supervisor
North Atlanta Dermatology
Suwannee, GA
08.2020 - Current
- Greeted guests upon arrival and provided excellent customer service
- Assisted in the training of new front office staff members
- Responded to guest inquiries, requests and complaints in a professional manner
Front Office Manager
Medside Healthcare
Sandy Springs, GA
05.2019 - 08.2021
- Managed daily operations of the front desk area including check-in and check-out processes and reservations
- Performed cashiering duties such as processing payments, refunds, and exchanges according to company policies
- Assigned tasks to other front office personnel based on workloads
- Ensured that lobby areas were clean and well-stocked at all times
- Resolved conflicts between customers or among staff members when necessary
- Attended regular meetings with managers to discuss operational matters relating to the front office department
- Responded to messages and emails to the office and transferred correspondence
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Resolved customer complaints or answered customers' questions
- Coordinated with other supervisors, combining group efforts to achieve goals
- Guided employees in handling difficult or complex problems
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2012
Skills
- Administrative
- Professional telephone voice
- Clerical
- Excellent customer service
- Relationship building
- Sales
- Teambuilding
- Call center operations
- Computer skills
- Fluent in Russian Language
2012-2017
- Ulta Beauty, Godiva, Smoothie King, Sunshine House, Childcare Network, Kids R kids
Timeline
Front Office Lead/Supervisor
North Atlanta Dermatology
08.2020 - Current
Front Office Manager
Medside Healthcare
05.2019 - 08.2021
High School Diploma -
Central Gwinnett High School
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