Lydia Wallace
Winnsboro ,LA
Summary
Dynamic Shift Leader with extensive experience at Walgreens, recognized for enhancing customer satisfaction and driving sales through effective problem-solving and team leadership. Proven expertise in cash handling and inventory management, consistently maintaining accurate records and fostering a positive work environment. Committed to operational excellence and team performance. All while showing exceptional customer satisfaction. Hard working and a quick learner.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General
Winnsboro, LA
06.2025 - 08.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing.
- Assisted with team responsibilities by cleaning and managing cash registers.
Shift Leader
Walgreens
Pineville, La
09.2022 - 05.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Key holder/ followed policy and procedures for opening and closing
CSA
Walgreens
Pineville, La
06.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Graduated - Computer Technology
Franklin Parish High School
Winnsboro, La05.2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Pharmacy Technician/ 6 years
- Some medical codeing and billing training
- Inventory management
- Daily reporting
Timeline
Key Holder
Dollar General
06.2025 - 08.2025
Shift Leader
Walgreens
09.2022 - 05.2025
CSA
Walgreens
06.2021 - 09.2022
Graduated - Computer Technology
Franklin Parish High School