Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lydia White

Austin

Summary

Astute IT Support specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols, and seamless game development strategies.

Overview

6
6
years of professional experience

Work History

Remote IT Support Specialist

Alphacore Inc.
12.2023 - 05.2025


  • On call fixing user account issues within the company
  • Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
  • Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
  • User account management using Linux
  • Developed and completed projects using Python, Pearl, and C++
  • Used Vim on a daily basis to complete user tasks
  • Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
  • Supported development of custom software solutions, aligning with specific business needs and objectives.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Teaching/Tutoring

Best Brains
12.2024 - Current
  • Teach math, English, Python, and abacus to exemplary students.
  • Excel in creating a comfortable space for students to learn.
  • Works effectively in fast-paced environments.
  • Manage time efficiently to assist students in completing tasks on time.

Game Developer

Ottomania Productions
05.2025 - Current
  • Contributed to successful project completions by adhering to strict deadlines and effectively managing time and resources.
  • Created prototypes based upon design ideas using such programming languages as C++ and Python.
  • Delivered high-quality code, ensuring seamless integration within the larger codebase for streamlined development processes.
  • Supported team members in achieving project goals, fostering a collaborative work environment for efficient problemsolving.
  • Improved existing gaming engines and tools for better productivity.
  • Utilized C# to program logic, rules and AI in various game titles.
  • Resolved critical bugs and gameplay issues, significantly improving player satisfaction and reducing churn.

Server

Kerbey Lane Cafe
09.2021 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Nanny
08.2019 - 03.2020
  • Cared for two 11-year-olds and one 5-year-old. Excelled in helping with their homework, specifically in math, Spanish, and English. Provided the children with a warm, focused environment that aided them in their studies.

Education

Bachelor of Science - Applied Mathematics, Spanish

Texas State University
12.2023

Skills

  • Subject knowledge communication
  • Linux, Vim, Pearl, C, Python
  • Coding collaboration
  • Project Leader
  • Project Management
  • Games development
  • Glitch and bug resolution
  • Prototype development
  • Troubleshooting and testing
  • Effective communication
  • Advanced mathematics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Game Developer

Ottomania Productions
05.2025 - Current

Teaching/Tutoring

Best Brains
12.2024 - Current

Remote IT Support Specialist

Alphacore Inc.
12.2023 - 05.2025

Server

Kerbey Lane Cafe
09.2021 - 06.2025

Nanny
08.2019 - 03.2020

Bachelor of Science - Applied Mathematics, Spanish

Texas State University

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