Lydia Williams
Chicago,IL
Summary
Goal-oriented Human Rights Investigations Supervisor with a proven track record in training, mentoring, and staff management. Expertise in conflict resolution and enhancing team productivity.
Overview
33
33
years of professional experience
Work History
Human Rights Investigations Supervisor
State of Illinois
06.2014 - 10.2024
- Oversaw daily operations, ensuring compliance with state regulations and policies.
- Trained and mentored staff on best practices for efficiency and effective case production.
- Oversaw a minimum of six investigators. Monitoring investigation fact-finding conferences and case investigation reports.
- Conducted regular performance evaluations to foster professional development among team members.
- Analyzed workflow data to identify bottlenecks and recommend actionable solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- As a Certified Mediator was able to resolve conflicts among team members promptly, to maintain a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Human Rights Investigator
State of Illinois Department of Human Rights
06.1991 - 06.2014
- Conducted thorough investigations into discrimination claims, ensuring compliance with state and federal regulations.
- Collaborated with attorneys to prepare legal documents and provide evidence in administrative hearings.
- Analyzed case data to identify patterns of discrimination, informing policy recommendations for systemic improvements.
- Developed and facilitated training fact-finding conferences to determine whether a Civil Rights violation has occurred.
- Was assigned systemic investigations to determine whether a class of people were being discriminated against in the workplace.
- Wrote comprehensive Investigation Reports based on the analyzed data gathered from the fact-finding conference and requested documents.
Education
Bachelor of Science - General Studies
Northwestern University
Evanston, IL05-1979
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Mediation
Timeline
Human Rights Investigations Supervisor
State of Illinois
06.2014 - 10.2024
Human Rights Investigator
State of Illinois Department of Human Rights
06.1991 - 06.2014
Bachelor of Science - General Studies
Northwestern University