Lydia Wingard
Columbia ,SC
Summary
* 35 + years experience in varied retail settings.
* Proven track record of excellent client satisfaction. Empathetic and effective communicator. Builds customer relations to ensure gratification and loyalty.
* Ability to adapt and work effectively with others.
* Proficiency in store opening and closing procedures, various POS systems.
Overview
36
36
years of professional experience
Work History
Client Specialist Keyholder
Talbots
Columbia SC
05.2020 - Current
- Offered excellent customer service, handled client inquiries and resolved issues to enhance customer satisfaction.
- Booked appointments for private fittings and wardrobe selection. Guided the customer in choices that helped her look her best.
- Developed and maintained strong relationships with clients to earn loyalty and repeat business through various methods of communication.
- Shared product knowledge with team members, improving service quality and sales.
Store Manager
Steven Ford Interiors / Compositions
Columbia SC
03.2017 - 01.2020
- Managed interior design showroom. Oversaw day to day store operations, worked with design clients and walk-ins.
- Inventory management, created and maintained product displays.
- Created customer contact database, marketed new arrivals and sales promotions.
Sales Associate and Store Manager
Gibson’s on Devine
Columbia SC
08.1990 - 03.2017
- Delivered excellent customer service
- Assisted in inventory management, maintained stock levels and product availability.
- Worked with team members to optimize store layout and displays for best impact.
- Trained new associates on product knowledge and effective sales techniques.
Education
Bachelor of Science - Studio Arts / Graphic Design
University of South Carolina
Columbia SC05.1984
Skills
- Strong empathy
- Exceptional communication
- Client needs assessment
- Performance tracking
Timeline
Client Specialist Keyholder
Talbots
05.2020 - Current
Store Manager
Steven Ford Interiors / Compositions
03.2017 - 01.2020
Sales Associate and Store Manager
Gibson’s on Devine
08.1990 - 03.2017
Bachelor of Science - Studio Arts / Graphic Design
University of South Carolina