Lydia Carl
Louisville,KY
Summary
Driven by a passion for excellence in the hospitality and customer service sectors, I've honed my problem-solving and relationship-building skills at esteemed in both sales and serving experiences. My background includes transforming customer complaints into positive experiences, mentoring teams for peak performance, and enhancing satisfaction through expert service and team leadership.
Overview
9
9
years of professional experience
Work History
Server
The Brown Hotel
09.2024 - 05.2026
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted in menu selection, offering tailored recommendations based on guest preferences.
- Gaining knowledge on and providing banquet service during busy holidays such as Thanksgiving, Christmas, Easter and especially the Kentucky Derby all held on the 3rd floor Crystal Ballroom
Lead Server/Bartender
Grind Burger Kitchen
01.2023 - 07.2025
- Supervised daily bar operations, ensuring adherence to safety and service standards.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Server
Roots Burger Bar
04.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Campus Manager
University Tees
12.2019 - 06.2022
- Networked with Ball State organizations (mainly Greek life) in creating custom orders for their events.
- Made an agenda of all events going on in order to accurately plan the right time to reach out to an organization about putting in apparel for an event.
- Wrote thank you cards every November to current apparel chairs. Wrote congratulations cards to new apparel chairs.
Stylist
Francesca's Boutique
09.2020 - 12.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Processed payments, entering sales in register for prompt customer service.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Hall Ambassador
Ball State University
09.2018 - 04.2019
- Gave prospect students and families insight on what on campus living is like including dorm amenities and sharing of my own room.
- Answered any questions and giving recommendations on what to bring when you come to Ball state.
- Walking around the residence hall while managing to speak clearly and precisely to a group of prospect students and families.
Sales Associate
White House Candy Company
07.2017 - 08.2020
- Greeted customers with a smile on my face and helped customers in creating chocolate boxes before checking them out.
- Gained experience in making different flavored milkshakes and sundaes.
- Helped set up and tear down party decorations for private events.
Education
High School Diploma -
Corydon Central High School
Corydon, IN06.2018
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Employee Training and Development
- Sales Techniques
- Relationship Building
- High-volume dining
- Multi-tasking strength
Timeline
Server
The Brown Hotel
09.2024 - 05.2026
Lead Server/Bartender
Grind Burger Kitchen
01.2023 - 07.2025
Server
Roots Burger Bar
04.2021 - 11.2022
Stylist
Francesca's Boutique
09.2020 - 12.2020
Campus Manager
University Tees
12.2019 - 06.2022
Hall Ambassador
Ball State University
09.2018 - 04.2019
Sales Associate
White House Candy Company
07.2017 - 08.2020
High School Diploma -
Corydon Central High School