Summary
Overview
Work History
Education
Skills
Timeline
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Lydia (grace) Mokry

Gainesville,FL

Summary

Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Sally Beauty Supply
06.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Fingerprint Technician

Tri County Security Agency
07.2020 - 05.2021
  • Transcribed pieces of recorded evidence for use in court cases and other legal proceedings.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Submitted evidence to supervisors, crime labs or court officials for legal proceedings.

Licensed Skin Care Therapist

Hand And Stone Massage And Facial
07.2019 - 04.2020
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.

Host Manager

TGI Fridays
08.2017 - 04.2019
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.

Hostess

TGI Fridays
01.2017 - 08.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Skin Care Therapist - Skin Care Therapist

Innovate Salon Academy
Ewing, Nj
08.2018

High School Diploma -

Notre Dame Jr/sr High School
Utica, NY
07.2015

Skills

  • Store Organization
  • Business Development
  • Customer Relations
  • Records Management
  • Loss Prevention
  • Staff Scheduling
  • Customer Service
  • Inventory Counting
  • Workforce Management

Timeline

Assistant Store Manager

Sally Beauty Supply
06.2021 - Current

Fingerprint Technician

Tri County Security Agency
07.2020 - 05.2021

Licensed Skin Care Therapist

Hand And Stone Massage And Facial
07.2019 - 04.2020

Host Manager

TGI Fridays
08.2017 - 04.2019

Hostess

TGI Fridays
01.2017 - 08.2017

Skin Care Therapist - Skin Care Therapist

Innovate Salon Academy

High School Diploma -

Notre Dame Jr/sr High School

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Lydia (grace) Mokry